IT Support Specialist, Lightspeed
German Speaking
Lightspeed share scheme available
3-5 days a week in office
Point of Sale & commerce platform
Be an early applicant
Point of Sale & commerce platform
1001+ employees
Be an early applicant
Lightspeed share scheme available
3-5 days a week in office
1001+ employees
Company mission
To bring the streets of our cities and communities to life by powering business owners with technology.
Role
Who you are
- This position requires a patient problem solver with a knack for clear communication and a desire to help others
- Associate's degree in IT or related field or relevant certifications (e.g., CompTIA A+, Network+) preferred
- Strong communication skills in English; German (fro B1) is strongly preferred but not absolutely necessary
- Basic knowledge of iPadOS, macOS and Windows
- Under 1 year of experience in IT Support
- Strong problem-solving acumen
- Ownership mindset
- Warm and grounded communication skills; able to describe IT concepts to users without using technical language
- Customer-focused attitude
- Ability to work and contribute as part of a globally-distributed team
What the job involves
- The IT Support Team is seeking a highly communicative individual to provide essential frontline technical support to our organization's employees
- You'll resolve hardware and software issues, assist with account management, and work to maintain the seamless operation of our IT systems
- Provide first-level technical support to end-users virtually or in person
- Troubleshoot and resolve basic hardware and software issues, including desktops, laptops, printers, and software applications
- Assist users with password resets, account setups, and basic system configurations
- Log and track support requests in a ticketing system, ensuring timely resolution and documentation
- Educate end-users on IT best practices and provide basic training as needed
- Partner with Level 2 and 3 teammates as well as other IT teams to escalate issues
- Ensure office conferencing rooms are functional and organized
- Send and receive hardware shipments for remote users
- Maintain accurate records of hardware and software inventory
- Assist with routine IT maintenance tasks
- Collaborating with Office Operations on office improvements and special events
- Providing frontline support, such as walk-up IT bar and embedding within other departments for high-touch direct support
- Contributing as part of the wider team to achieve organizational objectives even if this means doing things that aren’t strictly within the scope of your role
Our take
Lightspeed provides restaurateurs and retailers with the simplest way to run their businesses at full potential. It helps entrepreneurs offer their customers positive and memorable experiences by taking care of the day-to-day management aspects of their business.
Around 75,000 businesses processing over $17 billion in transactions annually use Lightspeed’s restaurant POS software and omnichannel retail solution to manage inventory, customer preferences, sales and reporting — all from one centralised platform. Headquartered in Montreal, Lightspeeds team is distributed across North America, Europe and Asia Pacific, now serving over 150,000 locations worldwide.
Lightspeed POS maintains a unique edge over other companies of its type because it has secured the legal rights for the sole use of certain technologies. It has two registered patents in computing, calculating categories. These patents certify that Lightspeed POS is the sole owner of this intellectual property, which means that no other companies can use them.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- With Lightspeed PX, you can enjoy flexible paid time off and up to 2 months remote per year with our hybrid work policy
- Equity options, because this is your company too
- Contributions to your pension plan. Your future matters
- Training opportunities to grow your skills and career
- Health and wellness credit so you feel your best
- Time off to volunteer and give back to your community
- Interest groups, from #coffee_pals to sponsored sports teams
- Computer purchase program to get your personal Macbook
Company values
- We make it matter.
- We make it happen.
- We make it together.
- We make it human.
- We make it about the customer.
- We make it data driven.
Company HQ
Old Montreal, Montreal, QC
Articles
Leadership
Dax Dasilva
(Executive Chair)Founder of Never Apart, previously Developer of Bitmovers. Studied Computer Science, Art History, and Religious Studies at The University of British Columbia. Served as CEO for Lightspeed for 17 years until 2022.
JP Chauvet
(CEO, not founder)Co-founded Chardonnat and served as CEO of Atex and as Vice President of Sales and Marketing for both Nstein Technologies and IXIASOFT.
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