Employment Counsel, Ultimate
Conversational AI customer service builder
Job no longer available
Conversational AI customer service builder
201-500 employees
Job no longer available
201-500 employees
Company mission
To bring joy to customer service through the world’s most powerful virtual agent platform.
Role
Who you are
- 7+ years of relevant experience as a qualified lawyer, combined in-house multi-national organization and law firm experience
- Admitted to practice law
- Able to manage multiple projects simultaneously
- Problem solver with a focus on practical solutions and guidance
- Accountable and hands-on, self-starter, results-oriented
- Experience in advising on complex employment related topics involving EMEA employment and labor laws
- Experience supporting international business operations and partnering with HR and other professionals across multiple regions
- Experience providing pragmatic and actionable advice to internal clients on legal risks
- Excellent communication skills
- Fluent English (both verbal and written) required. Fluency in other languages is highly valued
- Experience working with SaaS at a global tech company preferred
What the job involves
- Zendesk is looking for a Counsel, Employment to join a dynamic and fun legal team. This role reports to the Director, Employment Legal. This is a great opportunity to join a vibrant team within an exciting company!
- Provide legal guidance and support for our global HR business partners, with primary ownership of the EMEA region
- You exercise good business judgment and will provide practical, sound advice for the EMEA region in the midst of an evolving business landscape
- Be a trusted partner to the HR team to evaluate EMEA legal risks and provide subject matter knowledge and advice on best practices on a broad range of employment topics, such as: flexible and remote work arrangements, employee relations, performance management, dispute resolution, leaves of absence and accommodations, wage and hour, internal investigations, compensation and benefits, M&A, and independent contractor relationships
- Partner with internal stakeholders to determine strategy and approach on global employment-related policies, guidelines and processes, and agreements with an approach that balances pragmatism, risk and compliance
- Draft, review, revise, and update employment-related agreements, templates, and documentation
- Monitor changes and updates to employment laws
- Work cross-functionally with teams across legal and the business, leveraging internal knowledge of Zendesk’s business and goals to provide practical advice
- Support the legal department and team projects
- Work with our litigation counsel and privacy counsel on employment related matters
- Scaling, efficiency, and process improvements
Our take
In the rapidly evolving landscape of digital transformation and eCommerce, businesses are locked in fierce competition, elevating the significance of customer experience. This places considerable strain on customer support teams to deliver exceptional services while managing costs. The solution to this challenge lies in AI-powered digital support automation.
Ultimate provides a no-code automation platform capable of automating up to 60% of support workloads. With a focus on NLP-powered technology, Ultimate has given itself a strategic edge. Its conversational AI is available in 109 languages, consistently positioning the company as a top contender in G2.
The onset of 2022 markets a string of successes for Ultimate, including a record-breaking first half, the appointment of a global customer success executive, and ongoing product innovation. Impressively, the company achieved a 166% growth in new brand partnerships year-on-year, securing major deals with influential names like Zoopla, Get Your Guide, iCard, and Conekta. Now the company is focused on expanding its presence in the US, while also securing even more strategic partnerships.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Dec 2020
$20m
SERIES A
Nov 2019
$3.5m
SEED
Total funding: $28.9m
Company benefits
- Scaled professional development: We're passionate about up-skilling our team and providing people with internal opportunities, so we all grow together
- Bespoke personal growth: Learn a new language, train for a marathon, take a coding course. Our personal development budget has you covered
- Flexible working: From office-lovers to homebodies, and anywhere in between, we encourage our team to work from their preferred location
Company HQ
Kreuzberg, Berlin, Germany
Leadership
Sarah Al-Hussaini
(Co-Founder & COO)An investment banker turned CX & AI expert, Sarah is passionate about diversity in tech and its power to create a better world. They were awarded Forbes 30 Under 30 in 2019.
Reetu Kainulainen
(Co-Founder & CEO)Reetu’s vision for Ultimate led tech giants like Maki Ventures and Techstars to back the fast-growing company. They are passionate about using AI to make CS agents’ careers more rewarding and joyful.
Jaakko Pasanen
(Co-Founder & CSO)As Ultimate’s Chief Science Officer, co-founder Jaakko leads the company’s in-house AI research unit in its mission to build the most powerful virtual agent platform for customer support.
Markus Rautio
(Co-Founder)Ever since they helped develop what would become Ultimate at a Helsinki hackathon, Lead Engineer Markus has been using their technical expertise to build products with meaning alongside his co-founders.
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