Associate Account Manager, Kyriba
$60.9-83.7k
Cloud based treasury and payment automation solutions
Posted today
Cloud based treasury and payment automation solutions
1001+ employees
Posted today
$60.9-83.7k
1001+ employees
Company mission
To help companies transform their liquidity management and use it as a strategic advantage.
Role
Who you are
- Organizational Skills: The ability to manage upwards of potentially 40+ change orders or client inquiries simultaneously
- 2-3 years of business experience in customer-facing roles, preferably SaaS software
- Sales, BDR, or Customer Success Experience
- Ability to learn quickly and adapt to new tools and technologies
- Proficiency in MS/Google tools: Word, PPT, XLS
- Proficiency in Salesforce or a comparable tool
- Passionate about building relationships and working directly with customers
- Comfortable managing through conflict and escalation
- Self-starter with strong time management and organizational skills
- Proven track record managing multiple priorities at a time
- Ability to thrive in a changing environment of a growing team and organization
- Excellent communication skills - oral and written
- Ability to work across multiple teams internally
- Comfortable being measured to targets
- Ability to travel, up to 20% to be onsite with clients or at events
- Strong interpersonal skills and comfortable working with lots of different people
- Degree in Finance, Accounting, Treasury, Business Management, or equivalent preferred
- Background working in Treasury, Cash Management or equivalent is preferred
What the job involves
- Aligning with the Account Managers that you support to determine the strategy for your account portfolio to maximize and protect revenue
- Management of smaller dollar transactions, such as adding banks, users, etc, including the creation and delivery of change orders in coordination with the AMs
- Generate and mature pipeline for customer portfolio, through customer interactions (meetings, emails, etc.) as well as campaigns coordinated with AMs / AM Leadership
- Support AMs through a “divide and conquer ”mentality to ensure all customers are properly supported and opportunities for expansion are maximized
- Coordination of consulting services scope and pricing for ad-hoc professional services needs
- Participate and support other key events led by customer-facing roles (AM, SAM, Product) such as Executive Business Reviews, strategic meetings, demonstrations, Support Cadences as needed
- Partner with cross-functional teams (Sales, CSMs, Support, Professional Services, Product, and Marketing) to ensure a smooth and consistent customer experience
- Prepare and/or review and analyze renewal audits in advance of renewal timeframes (2+ quarters ahead of contract expiration)
- Handle routine issues and escalate and manage customer issues if needed or if beyond the scope of the role
- Compliment the services of the AM, but not duplicate efforts, meeting attendance, etc
- Prepare and Deliver QBR to review goals and achievements from previous quarter as well plan for upcoming quarter
Our take
Corporate liquidity - the ease of selling an asset without affecting its price and a measure of a company’s short-term health - increased by $180 billion between 2022 and 2023, indicating that now more than ever, economic uncertainty requires more rigorous financial health checks. Kyriba, who developed the first-of-its-kind corporate liquidity performance report, is creating products for just that.
Kyriba’s platform provides CFOs, corporate treasurers and IT analysts with the tools to connect, protect, forecast and improve their company’s liquidity. Automation tools developed by Kyriba provide performance and operational improvements to financial self-analysis and thereby offer actionable insights into company improvement. In short, Kyriba, with its 24 years of experience, is a strong alternative to traditional bank advice for corporations seeking improvements to their financial well-being. Kyriba’s risk management, treasury management, payments and connectivity products have seen the company process $15 trillion in payments annually.
Since its founder stepped down as CEO in 2024, Kyriba has received Growth Equity VC from longtime supporters Bridgepoint, accelerating its growth at a time when companies of all sizes need to asses their liquidity regularly.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 9 rounds)
Sep 2017
$44.6m
SERIES E
Sep 2016
$23m
SERIES D
Total funding: $152.1m
Company benefits
- Responsible Time Off - We trust and support our employees to take the time off that they need to work at their very best
- Company Matching 401K - We care about your financial future and want to help you plan for it in any way that we can
- Excellent Insurance Plans - Whether it’s medical, dental, or life insurance plans, including HSA and FSA account options, we have you covered
- Wellness Platform Incentives - From yoga to tennis, 5ks to book clubs, we have a holistic wellness program to help you stay happy and healthy, every day
- Disability Insurance - We will do everything we can to improve your care in the event of short-term or long-term disability
- Employee Assistance Programs - We have several programs to help set you up for success, both in and out of the office
- Legal Services - A highly experienced legal team is available to assist and support you in legal matters
- Pet Insurance - Pets are family. So from dogs to cats, birds to turtles, we want you to know that we’ve got your pet family covered
Company HQ
University City, San Diego, CA
Leadership
Melissa Di Donato
(CEO)Also the Small & Medium Enterprise Digital Adoption Task Force Member at the Department for Business and Trade. Previously a Member of the Advisory Board at Porsche AG, INED at JPMorgan Chase & Co and Founder at Inner Wings.
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