Strategy & Operations Manager, GlossGenius

$140-180k

+ Target Equity

Senior and Expert level

New York

More information about location

3-4 days a week in office

Operating system for appointment-based businesses.

Open for applications

Operating system for appointment-based businesses.

201-500 employees

B2BMarketingPaymentsCustomer serviceSaaSBeauty

Open for applications

$140-180k

+ Target Equity

Senior and Expert level

New York

More information about location

3-4 days a week in office

201-500 employees

B2BMarketingPaymentsCustomer serviceSaaSBeauty

Company mission

To enable business owners to reach new heights by growing their business and maximizing their income.

Job

Company

Role

Who you are

This role is for operators who move fast, think strategically, and get hands-on with building scalable solutions
5+ years of professional work experience with a track record of driving results; preference for prior experience working in consulting, finance or related field
Experience at a high-growth startup is required
Hands-on experience building with AI tools and systems—you've shipped things that work
Strong analytical thinking with the ability to design clean experiments and interpret data
Ability to deal effectively with ambiguity, thrive in an unstructured, fast-paced environment with competing deadlines, and re-prioritize demands as events change
Passion for empowering small business owners to be successful; possess a high level of empathy for our customers and a strong desire to deeply understand their needs

What the job involves

We're building a team of high-impact generalists who thrive in ambiguity and turn strategic priorities into operational reality
As a Strategy & Operations Manager, you'll be aligned to a functional department —from Marketing and Sales to Customer Experience and beyond— and work closely with leadership, tackling our most pressing opportunities and driving measurable business outcomes
You'll test new marketing channels, build AI-powered systems that multiply team capacity, identify operational gaps, and own high-impact projects from concept through launch
If you're energized by variety, rapid iteration, and the chance to shape how a fast-growing company operates, this is your opportunity
Drive growth initiatives across marketing, sales, and customer experience by testing and validating new acquisition channels, retention strategies, and operational experiments
Create AI-powered tools and workflows that multiply output
Partner with your respective leader to identify growth opportunities and operational gaps, getting hands-on to solve for those gaps
Translate strategic priorities into concrete action plans, taking ownership of high-impact projects and working cross-functionally from concept through launch
Run rapid tests across multiple functions and drive analysis and execution of new ideas

Our take

Business management platforms exist for a wide range of industries, including retail, hospitality, and healthcare. But the beauty industry lacks specialized software and still runs on generic CRMs and basic spreadsheets. Recognizing a gap in the market, GlossGenius has stepped in to provided a specialized business management platform for beauty salons, spas and studios.

With little competition in this niche, GlossGenius has swiftly captured a large market share - it serves over 1000,000 businesses and has raised more than $70 million. With this backing, the company is accelerating platform development, and it is well on the way to fulfilling its long-term aim of developing into the Toast of the beauty industry.

Steph

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

Top investors

64% employee growth in 12 months

Glassdoor (4.1)

Company

Funding (last 2 of 8 rounds)

Jan 2026

$44m

SERIES D

Jul 2023

$28m

SERIES C

Total funding: $148.9m

Company HQ

SoHo, New York, NY

Leadership

Danielle Cohen-Shohet

(Founder & CEO)

Prior to founding GLossGenius in 2015, Danielle was an Alternative investment Analyst at Goldman Sachs.

Leah Cohen-Shohet

(CBO)

Leah joined GlossGenius in 2021 as Chief Business Officer. Prior to this, she worked in Go-To-Market Strategy & Launch at Archipelago. She also spent nearly 6 years at Symphony as a Strategic Chief of Staff, Global Head oCommunity Specialist Group and EVP of Growth & Adoption.

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