Sales Engineer, BigCommerce
$115-195k
More information about location
Open SaaS ecommerce platform
Be an early applicant
Open SaaS ecommerce platform
1001+ employees
Be an early applicant
$115-195k
More information about location
1001+ employees
Company mission
To help merchants sell more at every stage of business growth, from small startups, to mid-market businesses, to large enterprises.
Role
Who you are
- 2+ years Sales/Solutions Engineering experience in a relevant market
- Strong knowledge of web technologies including HTML, CSS, JavaScript, React, Next.js, and JSON
- A history of working with RESTful APIs and popular API clients, such as Postman
- SaaS sales experience with comprehension of the milestones associated with a software sales cycle
- Comfortable with consultative presentation to C-level business executives as well as detailed, in-depth discussions with a technical audience
- Experience with commerce solutions and applications including POS, product catalogs, order management, ERP and payment gateways
- Sales methodology and Solution selling training a plus
- Charismatic and energetic self-starting personality
- Ability to collaborate with and motivate multiple groups toward accomplishing a task
- Experienced in solution architecting, project scoping and product demonstration skills
- Strong verbal, presentation, written, and organizational skills with a passion for winning
What the job involves
- BigCommerce, named a "Best Place to Work"in our offices around the globe (London, Kyiv, Sydney, Austin, and San Francisco), is looking for a Sales Engineer (SE) to take a high impact, high visibility role facilitating the sales growth of the company
- The SE works closely with our Account Executives throughout the sales process assisting with product demonstrations, recommending solutions and providing industry and product expertise to our prospects
- In addition, the SE acts as a product evangelist, educating the sales team on product, implementation, training and services best practices
- Demonstrating our solutions both in virtual and live meetings is required as is ensuring that our Account Executives have the technical support they need throughout the sales cycle
- A wide degree of creativity and latitude is expected
- We are actively have various openings from JR to SR level
- Educate prospects on BigCommerce solution by providing a consultative, best practices approach including analysis and analytics to match prospect’s business and technical requirements
- Conduct needs analysis and technical scoping sessions with prospective customers to gather and document key requirements
- Become fluent in competitive positioning and be effective in differentiating BigCommerce
- Provide pre-sales technical consulting to Sales staff by participating in online demonstrations, conference calls and site visits with our Account Executives
- Document all customer questions to ensure immediate follow-up on all outstanding issues
- Become a trusted advisor and the voice of our prospects and partners to Sales and Marketing teams
- Work closely with the Account Executives to respond to proposals and RFP’s to ensure that all technical information and recommendations address client’s requirements
- Support our partner ecosystem, including Design and Technology partners, in developing custom solutions to meet prospect needs
- Collaborate with Product Management, Engineering, Client Services, and Marketing teams to ensure that newly released features are understood and continue to strengthen our value proposition
- Lead initiatives to facilitate smoother and faster sales cycles as well as higher win rates
- Ability to travel up to 25% of the time, for usually 1-2 days per visit to support prospects, partners and industry events
Our take
SaaS eCommerce platform BigCommerce is taking full advantage of the recent shift towards online shopping with its software that helps businesses of all sizes build and run eCommerce sites. Aside from providing a template for stores with functions including shipping and payment tracking, it also provides tools to cross-sell on other markets such as Amazon.
BigCommerce competes in this space with Shopify, another major eCommerce provider. While both companies have their adherents, BigCommerce's competitive advantage is in the sheer range of built-in features provided to its customers and the transparency of its pricing structure. While it can be more complicated to learn its flexibility is prized by the customers who have mastered its features. These include major brands such as Ted Baker, Skullcandy and Burrow to name just a few.
BigCommerce went public in 2020 with a valuation of almost $7 billion. Since then it has expanded aggressively into Europe and the Latin American market, including closing partnerships which enable BigCommerce vendors to sell on Mercado Libre. It is currently focusing on developing its enterprise offering as part of a shift towards profitability rather than continued market expansion as it seeks to navigate through the tricky economic situation for global eCommerce retailers in 2023.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Apr 2018
$64m
SERIES F
May 2016
$30m
SERIES E
Total funding: $219.2m
Company values
- Customers First: Our company exists to help merchants sell more. We make every decision and measure every outcome based on how well it serves our customers
- Think Big: Being the world's leading commerce platform requires unrivaled vision, innovation and execution. We never settle. We challenge our ideas of what’s possible to better meet the needs of our customers
- Make a Difference Every Day: We constantly push ourselves to be our best. We focus on solutions and arrive every day inspired to make an impact through our talents, passion and hard work
- Team on a Mission: BigCommerce is made up of amazing individuals, but it’s only through teamwork that we achieve greatness. We’re committed to helping our customers by working together with equal parts humility and ambition
- Act with Integrity: We’re honest, transparent and committed to doing what’s best for our customers and our company. We openly collaborate in pursuit of the truth. We have no tolerance for politics, hidden agendas or passive-aggressive behavior
Company HQ
Four Points Centre, Austin, TX
Articles
Leadership
Brent Bellm
(CEO, not founder)Before taking the role of CEO at BigCommerce in 2015, they were the COO at HomeAway and VP Global Product for PayPal.
Salary benchmarks
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Diversity, Equity & Inclusion at BigCommerce
- We foster a culture that encourages the inclusion of every employee by celebrating our individuality and our common values that bring us together. We strive to create an environment in which all employees can bring their whole, best, authentic selves to work and for everyone to feel a sense of acceptance and encouragement to come as they are
- Our differences make us unique and create the diversity we value. We commit to creating an environment where each of us is treated with response and dignity and the expression of each individual's perspective, thoughts and ideas is encouraged
- Greatness is inherent in all people, no matter their demographic background or personal experiences. We will take action to ensure that every individual has an equal opportunity to grow and achieve their maximum potential
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