Senior Product Manager, FIGS
Personalization
$140-175k
+ Shares + ESPP + Annual Bonus
Office located in Santa Monica, CA
Medical apparel
Open for applications
Medical apparel
201-500 employees
Open for applications
$140-175k
+ Shares + ESPP + Annual Bonus
Office located in Santa Monica, CA
201-500 employees
Company mission
To celebrate, empower and serve those who serve others.
Role
Who you are
- 7+ years in product management with previous experience launching and scaling personalization programs, preferably in the DTC, retail and/or fashion industries
- Bachelor's degree in business, marketing, engineering, or a related field (Master's degree preferred)
- A self-starter who can translate high-level strategy into actionable plans
- Sufficient technical fluency to ask the right questions and make informed trade-offs with engineering
- Strong understanding of customer segmentation, journey mapping, and experience design across digital channels including web, mobile app, email, and SMS
- A proven track record of driving significant conversion improvement through A/B testing
- Outstanding communication skills with ability to translate complex technical concepts for non-technical audiences and build alignment across diverse stakeholder groups
- Proven track record of successfully managing complex, cross-functional projects with multiple stakeholders and competing priorities in fast-paced environments
- Highly organized and detail-oriented with strong project management skills and ability to juggle multiple initiatives simultaneously
What the job involves
- We are seeking a Senior Product Manager, Personalization to bring FIGS' vision of personalized digital shopping experiences to life
- This role will work closely with UI/UX, Marketing, Data & Analytics, Engineering, and Site Merchandising to ship features, optimizations and experiments quickly & successfully
- Reporting directly to the SVP of Ecommerce, this highly impactful role will lead our thinking around how to grow FIGS’ e-commerce business by developing personalization strategy & experiments, and launching features to deliver measurable improvements in customer LTV
- Launch & optimize personalized digital shopping experiences end-to-end, ensuring high-quality implementation that meets customer needs and business objectives
- Create, communicate, and execute on a quarterly product roadmap to bring MVP personalized experiences to life, including detailed product requirements for features and A/B tests
- Partner cross-functionally on key initiatives to bring personalization to life, including:
- Data & analytics: Customer segmentation strategy and sprint-based test & learn program
- Engineering: Implement & optimize the personalization tech stack
- Marketing: Content calendar, brand messaging, and creative development
- Synthesize experiment results & customer data into actionable insights and product recommendations to present to cross-function partners and executive leadership
- Monitor personalization performance metrics daily, identify anomalies or opportunities, and proactively recommend optimizations to improve customer experience and business outcomes
- Create and maintain comprehensive documentation of personalization rules, segment definitions, journey maps, test results, and best practices to enable knowledge sharing and scalability
- Conduct competitive analysis and industry research to identify emerging personalization trends, tactics, and technologies that could benefit FIGS
- Manage relationships with technology vendors and external partners to ensure successful implementation, optimization, and support of personalization tools
Our take
FIGS is a lifestyle and apparel brand dedicated to providing durable, comfortable, and stylish products for healthcare professionals. Operating on a direct-to-consumer model, FIGS ensures a streamlined connection with its audience.
FIGS' unique selling proposition lies in its Technical Comfort™, featured in its range of antimicrobial, elastic scrubs and uniforms with functional pockets. Inspired by a co-founder's friend, FIGS addresses the discomfort of traditional uniforms and the demanding hours of healthcare professionals. With around 20 million healthcare professionals in the US, FIGS has a significant potential market. However, the economic climate has led to a downturn in purchases despite customer loyalty.
In a strategic move, FIGS partnered with the U.S. Olympic and Paralympic Committee to outfit Team USA healthcare professionals. This partnership, which includes a limited-edition collection for the Paris 2024 Games, underscores FIGS' commitment to supporting healthcare workers on a global stage.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jan 2018
$65m
SERIES B
May 2016
$5m
SERIES A
Total funding: $72m
Company benefits
- Equity: All FIGS employees have the opportunities to own shares in FIGS stock through our new-hire equity program. Additionally, FIGS provides a discount when purchasing FIGS stock voluntarily through our FIGS Employee Stock Purchase Plan
- Annual bonus
- Comprehensive benefits and perks package focused on your well-being, including premium medical, dental, and vision coverage, and full access to wellness services through Breethe and Classpass. 100% FIGS-sponsored life insurance and disability insurance
- Amazing 401(k) program, with a company match up to the first 6% of your contribution
- Generous paid time off - We have 12 company holidays. For salaried team members, we offer flexible vacation. For our hourly team members, we offer up to 3 weeks of accrued vacation
- Meaningful time away for baby bonding, including parental leave, new parent care meals, and a transition back to work for primary caregivers
- FIGS sponsored Uber Eats voucher for in-office weeks
- Personalized discount code for 50% off all FIGS products, along with a separate code to share with family and friends to enjoy a 25% discount site-wide
- Access to FIGS Vet, Discounted Pet Daycare, Discounted Pet Insurance, and so much more
Company HQ
Santa Monica, CA
Leadership
Heather Hasson
(Executive Chairman)They studied at the University of Wisconsin-Madison before co-founding FIGS in January 2010. They then spent a year at Saïd Business School, and have been a RxArt Board Member since December 2019.
Trina Spear
(CEO)They started their career with 4 years at Citi, before working as an Associate at The Blackstone Group for a year. They co-founded FIGS with Heather in 2010, and have been serving as CEO since.
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