Senior Service Desk Analyst, Criteo

$74.5-93.1k

+ Quarterly or annual bonus & Restricted stock units for eligible roles

macOS

Azure

Windows

JIRA

Confluence

Zoom

Active Directory

ServiceNow

Senior and Expert level

New York

Global commerce media platform

Be an early applicant

Global commerce media platform

1001+ employees

B2BMarketingAdvertisingData Analysis

Be an early applicant

$74.5-93.1k

+ Quarterly or annual bonus & Restricted stock units for eligible roles

macOS

Azure

Windows

JIRA

Confluence

Zoom

Active Directory

ServiceNow

Senior and Expert level

New York

1001+ employees

B2BMarketingAdvertisingData Analysis

Company mission

To bring richer experiences to every consumer by powering the world’s marketers and media owners with trusted and impactful advertising.

Job

Company

Role

Who you are

5+ years of experience in an onsite IT support or service desk role
Knowledge of IT ticketing system and common IT procedures
Experience with device lifecycle management; Stock / Asset management
Experience managing and supporting AV and video conference systems; meeting rooms and events; Zoom
Strong troubleshooting skills with Windows, macOS, Microsoft 365
Familiarity with ServiceNow, JIRA and Confluence preferred
Good knowledge and experience of macOS within a Windows environment (Microsoft Intune, Azure Active Directory, Printers)
Good knowledge and experience of mobile phones and system configurations (email settings, application installs)
Experience supporting Business Leadership and high-profile users
Experience supporting R&D / Engineers
Strong organizational and multitasking skills with a proactive, customer-focused mindset
Strong Communication & Professionalism

What the job involves

Provide first-line technical support to employees, including senior and executive leadership, ensuring quick resolution of IT issues and frictionless IT experience
Troubleshoot hardware, software, and network issues on laptops, mobile devices, and office equipment
Setup and support conference rooms, video conferencing and executive meetings to ensure smooth technology operations
Provide AV support for local office events
Maintain IT assets and inventory, including shipping and receiving of devices to ensure stock levels remain adequate
Install, update and configure software applications as needed
Document issues, solutions and troubleshooting steps in our ticketing system and knowledgebase
Assist with onboarding and offboarding of employees
Collaborate with other IT teams to escalate and resolve complex issues
Coordinate with third party vendors when required for onsite interventions (Lenovo, Nesevo, Office projects)
Collaborate with Internal IT teams and Workplace to provide support on local office projects and events
Respect our IT processes and standards

Our take

Commerce marketing is a huge business with billions of pounds spent every year on adverts. Companies that help businesses create and deliver more targeted adverts can command a lot of value. Criteo is one company operating in this space.

Criteo is a personalized retargeting company connects 22,000+ marketers and media owners through its Commerce Media Platform, delivering richer consumer experiences. Criteo uses machine-learning technology and data to drive performance, helping marketers and media owners reach their goals.

As marketers are increasingly looking for commerce media solutions, Criteo is operating in a sought-after space. Further, around 73% of media owners seek to optimise media performance as a way to both generate awareness and drive revenue, meaning the company has a significant potential client base. Criteo has continued to make headway here, driving 5 billion ads per day, and is well set to see further adoption of its platform.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

Top investors

6% employee growth in 12 months

Glassdoor (4.2)

Trustpilot (1.5)

Company

Funding (last 2 of 4 rounds)

Sep 2012

$38.6m

SERIES D

May 2010

$7m

SERIES C

Total funding: $59.3m

Company benefits

Flexible Work and WFH Opportunities
Learning & Development
Best-in-Class Health and Wellbeing Benefits & Perks Across Regions

Company HQ

New Athens, Paris, France

Leadership

Megan Clarken

(CEO, not founder)

Held multiple senior-level roles at Nielson, having joined as a Product Specialist and being promoted to Chief Commercial Officer.

Salary benchmarks

We don't have enough data yet to provide salary benchmarks for this role.

Submit your salary to help other candidates with crowdsourced salary estimates.

Share this job

View 99 more jobs at Criteo