Implementation Specialist, Homebase

Payroll

$53.6-63k

+ Equity & Bonus; + 10% variable

Salesforce

Entry and Junior level

Denver

4 days a week in office

Employee scheduling software for small businesses

Be an early applicant

Employee scheduling software for small businesses

501-1000 employees

B2BHRInternal toolsCommunicationFinancial ServicesSaaS

Be an early applicant

$53.6-63k

+ Equity & Bonus; + 10% variable

Salesforce

Entry and Junior level

Denver

4 days a week in office

501-1000 employees

B2BHRInternal toolsCommunicationFinancial ServicesSaaS

Company mission

To make work easier for small businesses and their teams.

Job

Company

Role

Who you are

You care about small businesses and want to help them succeed
You’re organized, proactive, and not afraid to pick up the phone. You follow through, solve problems, and bring a positive, customer-first mindset to every interaction
0–2 years of experience in a customer-facing or admin role
Strong attention to detail and a love of checklists
Excellent written communication; comfortable on the phone when needed
Fast learner, especially when it comes to new tools and systems
Curious about how payroll works; no prior payroll experience required—we’ll teach you
Can work from a Homebase hub office 4 days a week (Monday - Thursday)

What the job involves

You’ll play a key role in getting customers set up with Homebase Payroll—making something complex feel simple
Support the onboarding of new customers by gathering key payroll data such as business info, employee details, and year-to-date pay history
Follow a structured onboarding checklist to help customers complete setup tasks in Homebase Payroll
Coordinate with Sales to clarify missing information and follow up with customers
Maintain accurate notes and status updates in Salesforce and other internal tools
Escalate customer questions, blockers, or payroll issues to your lead or senior specialist
Participate in customer calls to walk through basic steps like setting up employees or running a first payroll (training provided)
Send follow-up summaries and next steps to customers using templates and guidance
Use templates and AI-generated guidance to send summaries and next steps to customers
Learn and test AI-driven support tools that can improve onboarding speed and reduce manual work

Application process

Meet the Talent Acquisition team, Lauren B
Meet the Hiring Manager, Scott L
Participate in a Talent Showcase
Meet Cross-functional Partners
Background Check + Offer Stage
Welcome to the team, Homie 🎉

Our take

Homebase provide employees and businesses with time tracking applications, with a range of other HR functionality built in. Homebase automates the process of managing employee scheduling, and also helps companies improve internal communications.

The company contributes to the reduction of paperwork in an office by turning an array of devices into time clocks that track hours and overtime, while also providing payroll support. This makes it easier for companies to remain in sync, running a more efficient operation as a result.

Given that Homebase's customer base of small businesses is not able to pay a lot for its product, scale is the key driver in the company's future success. With over 100,000 customers already, its significant venture capital backing will ensure that the company will be able to grow (notably it's investing in Canadian talent) to provide its services on a profitable scale.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

29% employee growth in 12 months

Glassdoor (4.2)

Trustpilot (2)

Company

Funding (last 2 of 6 rounds)

Apr 2024

$60m

SERIES D

Nov 2021

$30m

GROWTH EQUITY VC

Total funding: $189m

Company benefits

Stock Options - everyone is an owner
Comprehensive Insurance Plans
401(k) program +4% company match
Hybrid and in office work based out of Houston, Texas
Top-of-the-line equipment and home office $
Annual Holidays and Accrued PTO
A dynamic, well-connected, productive team
Fun company activities

Company HQ

Yerba Buena, San Francisco, CA

Leadership

John Waldmann

(CEO)

BA Political Science at Stanford. Associate at Boston Consulting Group, then KKR Capstone, before founding Homebase in 2014.

Salary benchmarks

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