Customer Success Manager, Route Reports

£55-85k

Commission Available

Junior, Mid and Senior level

London

More information about location

Predictive analytics for transport providers

Open for applications

Predictive analytics for transport providers

1-20 employees

B2BArtificial IntelligenceTransportAnalyticsAutomation

Open for applications

£55-85k

Commission Available

Junior, Mid and Senior level

London

More information about location

1-20 employees

B2BArtificial IntelligenceTransportAnalyticsAutomation

Company mission

To develop products that deliver valuable insights in forms that our customers can interpret and act on.

Job

Company

Role

Who you are

2–5 years in SaaS/hardware implementation, customer success, or technical account management
Strong project coordination and stakeholder management skills
Excellent communication and problem-solving abilities
Comfortable with occasional travel and hands-on fieldwork
Passion for delivering exceptional customer experiences

What the job involves

We’re seeking a hands-on Customer Success Manager to own deployments of our devices and nurture existing accounts toward expansion
You’ll coordinate logistics, guide technical onboarding, troubleshoot issues, and identify growth opportunities
Manage device installations: scheduling, on-site coordination, handoffs to engineering
Lead software setup and user training sessions (remote and in-person)
Serve as primary day-to-day contact for assigned customer portfolio
Resolve technical escalations quickly and proactively
Monitor adoption metrics; drive usage campaigns and identify growth opportunities
Collaborate with Sales and Engineering to prioritise feature requests

Salary benchmarks

Our take

Route Reports is a transport technology company that is using hardware and software to revolutionise how transport and infrastructure companies operate. This enables trains to run more reliably by analysing train & track data and keeps roads safer by analysing and automatically reporting road defects.

The company's solutions give customers the information they need to make their transport systems safer, more reliable and cost-effective. Route Report's customers include large transport and infrastructure organisations, including Network Rail, GTR, and TfL.

Kirsty

Company Specialist at Welcome to the Jungle

Company

Funding (last 2 of 3 rounds)

Feb 2022

$3.3m

SEED

Jan 2020

$0.6m

SEED

Total funding: $4m

Company benefits

£1000 Annual Personal Development Budget
33 Days of Holidays (including UK Bank Holidays)
Additional Day Off on your Birthday
Stock Options
A Pass to Work from any WeWork Location in London
Significant Career Progression Opportunities due to Company Growth
Company laptop - new Macbook Pro
Mental health support through moka.care

Company HQ

Battersea Power Station

Leadership

Connell McLaughlin

(CEO)

Studied at Berkeley.

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