Senior Technical Program Manager, Wayfair
Storefront
A global online homeware marketplace
Open for applications
A global online homeware marketplace
1001+ employees
Open for applications
1001+ employees
Company mission
To help everyone, anywhere create their feeling of home.
Role
Who you are
- 5+ years of experience in technical program management, software engineering, or software product delivery
- Proven ability to manage the delivery lifecycle of complex technical programs in an agile environment
- Experience with replatforming or large-scale system modernization initiatives
- Deep understanding of software architecture patterns, including microservices, APIs, and modern web stacks
- Working knowledge of core technologies such as React, Java, GraphQL, and Kafka
- Demonstrated ability to improve API consistency, reusability, and integration practices across multiple teams
- Strong planning and organization skills, with fluency in defining program milestones and managing interdependencies
- Excellent cross-functional communication, able to synthesize technical concepts and align engineering with business objectives
- Experience applying scaled agile frameworks or hybrid models to coordinate multi-team execution
What the job involves
- We are hiring a Senior Technical Program Manager to drive delivery across our Global Storefront Customer Experience initiatives
- This includes leading the execution of large-scale replatforming and modernization programs that span across multiple teams and systems. In this role, you will apply deep technical program management skills to organize complex workstreams, de-risk roadmaps, align stakeholders, and ensure delivery of high-impact customer-facing solutions
- This position is focused on candidates who demonstrate mastery in technology program delivery at scale, particularly in modern web/mobile environments with agile engineering teams
- Lead cross-functional delivery of large-scale replatforming programs across core shopping surfaces (e.g., PDP, checkout, cart)
- Define and maintain program structures, aligning goals, milestones, and delivery schedules across engineering, product, analytics, and design
- Translate technical strategies into actionable roadmaps with measurable success criteria
- Partner closely with engineering leaders to track risks, manage technical dependencies, and escalate issues when needed
- Apply structured planning and agile delivery frameworks to coordinate multiple teams and unlock bottlenecks
- Facilitate decision-making by clearly articulating technical constraints, trade-offs, and business impacts
- Drive reporting and stakeholder communications across technical and non-technical audiences
- Evaluate program outcomes using operational and customer metrics; iterate on processes based on measurable results
Our take
Wayfair emerged in the early era of eCommerce with a mission to revolutionize online shopping, offering customers a convenient platform to purchase goods. Today, it stands as one of the foremost global players in the online furniture delivery industry, boasting an impressive inventory of over 33 million products.
Renowned for its extensive product range and comprehensive service offerings, Wayfair distinguishes itself by providing an end-to-end customer experience, from browsing to doorstep delivery. Despite its prominence, the company faces profitability challenges attributed largely to expansion expenses. Nonetheless, its solid presence in the competitive online homeware sector solidifies its position as a key contender.
With ambitious global expansion plans, Wayfair remains committed to maintaining its leadership in the industry. As it aspires to become the ultimate destination for all home needs, its more recent ventures into physical retail represent significant strides toward this overarching goal.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-14% employee growth in 12 months
Company
Company HQ
Prudential / St. Botolph, Boston, MA
Leadership
Niraj Shah
(Co-Founder & CEO)Studied Engineering at Cornell University before co-founding Spinners, a Boston-based IT services company. Previously acted as Entrepreneur in Residence for Greylock and has served as CEO of Wayfair since co-founding the company in 2002.
Steven Conine
(Co-Founder)Co-founded Spinners before working for Operations at iXL. Conine also co-founded Pillar VC in 2016.
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