Head of Internal Communications, Block
$239.6-359.4k
Plus employee stock purchase program and equity
Financial services ecosystem
Job no longer available
Financial services ecosystem
1001+ employees
Job no longer available
$239.6-359.4k
Plus employee stock purchase program and equity
1001+ employees
Company mission
To create better tools to help everyone access the economy.
Role
Who you are
- 15+ years in communications, marketing, or related fields
- 10+ years of experience in corporate or internal communications, preferably in the tech industry
- Experience working with executive leadership, proactively identifying risks, opportunities, and areas for improvement, and providing guidance and support as needed
- Experience working (and thriving!) in a culture where change is the constant
- Crisis communications and change management expertise
- Project Management expertise with the ability to develop project plans and manage team deadlines and goals
- The ability to flex between the “player/coach” roles, serving as a key communications lead on high-profile and sensitive projects and as a mentor/guide to your team members on others
- Experience managing and coaching senior communications professionals and/or leading a team composed of multiple sub-functions
What the job involves
- Block’s Internal Communications team acts as strategic advisors across the business to ensure relevant information gets to the right people in the right place at the right time
- We aim to Inform, engage, and enable a globally distributed workforce, connecting Block team members with the tools, information, and resources they need to succeed
- We create and curate content and programs that help employees know each other and our leadership, understand our businesses and products, and get the information they need
- We help manage change, conflict, and crisis to maintain trust in the company and in each other
- As the Head of Internal Communications at Block you serve as a trusted advisor to key business leaders and will be responsible for developing strategies and programs to scale strategic business, organizational, and leadership internal communications across Block
- You will lead the centralized Internal Communications team, reporting directly to the Global Head of Communications for Block
- Develop and implement a global internal communications strategy that keeps our distributed workforce informed and educated about our business and connected through our shared purpose
- Provide strategic counsel and insights to Block’s executive leadership to empower them to tell a cohesive story, navigate change, build trust, and inspire connection
- Develop and implement crisis communication plans
- Guide internal communications calendar, metrics, resources, and reporting at the corporate level and across business unit sub-teams
- Advocate for internal communication platforms and policies that make it easy for employees to stay informed, collaborate, and perform at their best
- Work with teams across the business (HR, Compliance, Legal, Corporate Communications, Investor Relations, etc.) to produce high-quality, high-impact content for internal audiences, and to drive effective and transparent change management strategies
- Collaborate with external communication, creative, and policy leaders as part of Block’s Global Communications leadership team
- Manage a team of senior internal communication professionals, working together to raise the bar for how we communicate as Block grows and evolves
Our take
Block is a financial services technology company comprising of Square, Cash App, Spiral, TIDAL, and TBD. Its biggest brand, Square, offers hardware and software for small to medium-sized businesses enabling them to manage the entire payment lifecycle. It functions similarly to Shopify and Stripe, but has paired online payment processing with physical devices such as registers, payment terminals, and mobile card readers.
The business was originally founded as Square in 2009 by Jack Dorsey of Twitter fame. Already well-established with SMEs all over the globe, Square has significantly benefited from the increased demand for mobile payment systems. Its order management feature remains a go-to tool for small businesses that otherwise didn't have the proper infrastructure in place when demand for home delivery surged.
Square rebranded as Block in December 2021, with the Square brand name remaining in place for their seller business. The company has since come under fire for its security practices, facing lawsuits in relation to a major breach of CashApp user data, and in 2024 announced plans to reduce its workforce in order to cut costs. Despite these setbacks, there is every chance the business will move past this, though it may take some time to rebuild trust in its product.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Company benefits
- Healthcare coverage (Medical, Vision and Dental insurance)
- Health Savings Account and Flexible Spending Account
- Retirement Plans including company match
- Employee Stock Purchase Program
- Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
- Paid parental and caregiving leave
- Paid time off (including 12 paid holidays)
- Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
- Learning and Development resources
- Paid Life insurance, AD&D, and disability benefits
Company HQ
SoMa, San Francisco, CA
Leadership
Jack Dorsey
(CEO)Having studied at and dropped out of New York University, Jack founded Twitter in March 2006, where he has served as CEO since. He co-founded Square with Jim in February 2009, and has remained its CEO ever since.
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