Global Collections Analyst, Dropbox

• If you are a self starter who enjoys working in a fast pace environment this role will be ideal for you
• You will be driven by delivering results and creating an impact, while also maintaining a high standard of customer service and operational excellence
• 2+ years experience in multinational accounts receivable
• Execution-focused, experience working in a role with high volumes and is driven to achieve goals and targets
• Independent, self starter, who takes full ownership of accounts
• Excellent inter-personal skills, and can establish and maintain excellent relationships within the team, internal stakeholders and external customers
• Strong communication, collaboration and interpersonal skills, with the ability to build strong relationships with internal and external business partners
• Strong organizational skills with the ability to prioritize tasks, promptly answer and resolve issues and work to various deadlines
• Desire to work in a dynamic, diverse and fast paced environment
• Fluent in English, written and spoken is required
• Experience in Microsoft Applications required, with Salesforce & Oracle Fusion a big plus
• Preferred Qualifications

Desirable

• As a hire to the Dropbox Finance Team, you will support the Accounts Receivable teams end to end collections processes for Dropbox Business and Enterprise customers
• The role consists of collections activities for our global customer base
• Day to day tasks include customer follow ups, customer query resolution, cash application, write off’s, bad debt analysis, and assisting with month and quarter close tasks
• You will be a key business partner and work closely with our Finance, Customer Experience and Sales teams
• Ownership of a large portfolio of global customers
• Engage with customers to collect overdue balances
• Assist with the Accounts Receivable ticketing queue and maintain it on a daily basis
• Work with internal and external stakeholders to resolve issues promptly and within SLA
• Assist with cash application
• Submit refund, adjustment and write off requests in accordance with Dropbox policies
• Review and approve appropriate payment terms to extend to customers
• Assist in an ad hoc projects and initiatives as required