Application Systems Engineering Manager, Gusto
$163-235k
Actual salary range is dependent on location
2-3 days a week in office
Automated payroll, benefits & HR platform
Be an early applicant
Automated payroll, benefits & HR platform
1001+ employees
Be an early applicant
$163-235k
Actual salary range is dependent on location
2-3 days a week in office
1001+ employees
Company mission
To grow the small business economy.
Role
Who you are
- 10+ years of total relevant technical experience
- 2+ years of engineering management experience
- 2+ years in Generative AI demonstrating the ability to leverage AI/agentic tools (e.g., Copilot, Cursor, or similar) to accelerate development
- If you share our values and our enthusiasm for small businesses, you will find a home at Gusto
Desirable
- Experience with CRM platforms or third-party integrations (Salesforce, Zendesk, or similar)
- Familiarity with tax or payroll processing domains
- Prior experience working with contractor-heavy or distributed team structures
What the job involves
- Gusto is looking for an experienced Application Systems Engineering Manager to lead the design, development, and deployment of AI solutions that enhance our customer experience
- In this role, you'll empower a team of 6 to architect and deliver solutions that keep Gusto's payops workflows running reliably and intelligently
- You'll be a key technical voice on the team, helping define how we build, mentor engineers around you, and actively leverage AI and agentic tools to accelerate delivery
- Our mission is to deliver consistently exceptional Customer and Advocate experiences, at scale, across every touchpoint
- The ideal candidate will have a background in artificial intelligence, and software engineering, with proven expertise in applying these technologies to improve customer interactions and satisfaction
- Be a change agent on how Gusto leverages AI to better serve customers
- Lead Gusto’s USP AI engineering team, including the recruitment, hiring, and empowerment of a world-class team
- Collaborate closely with AI Scientists and AI Product Managers to create a world where the sales motions run proactively and efficiently with AI
- Lead your engineering team to design, develop, and deploy AI-powered applications to enhance customer and advocate experiences
- You will work cross-functionally with engineering, product, design, and stakeholder teams to lead various initiatives to advance our customer service solutions
- You will leverage our data to identify key insights and create operational efficiencies, as well as produce accurate and meaningful analysis to drive business decisions
- Meet with stakeholders from business and engineering to understand OKR requirements and convert them into analytical solutions
- Integrate with third-party platforms (e.g., Salesforce, Zendesk, or similar CRM/support systems) where applicable
- Responsible for driving the development of product and core platform in a fast paced, start-up environment
- Providing technical leadership in defining the product and platform solutions
- Understand customer pain points, devise solutions, and then iterate through prototyping and frequent, successful product launches
- Work cross functionally with design leadership and product management leadership to build and drive Gusto’s product vision and strategy
- Empowering a team of senior engineers, architects, and potentially managers to create alignment, clarity, high morale, driving quick but informed decision making, and helping them get unblocked
Our take
For many small businesses, vital administrative tasks such as payroll, taxes, and benefits are manual tasks that take time and energy which many SMB owners don’t have. The three co-founders of Gusto – all coming from small business backgrounds – collaborated on a Fintech company that would handle employee payments, benefits administration, and compliance support specifically for small businesses.
The company may have started slowly, as the founders focused on nailing each individual aspect of Gusto’s operations, but has now skyrocketed to unicorn status with more than 400,000 customers and a multi-billion dollar valuation. And in 2021, Gusto began acquiring other companies to strengthen its offering and its position in a competitive market, including two other fintech startups, Ardius and Symmetry.
Through its continued acquisitions and fundraising efforts, the company has carved out a strong position for itself in the space. Although Gusto has found itself impacted by the macroeconomic situation, through the significant effect it has had on its clientele, the company still appears positive for the future after raising funds in 2023 that has seen it reach key profitability benchmarks. It continues to expand its platform, most recently partnering with Parafin to launch a payroll line of credit for small businesses. With a growing suite of services and a clear focus on supporting small businesses through changing economic conditions, Gusto looks set to sustain its momentum and further strengthen its position in the HR and payroll technology market.
Steph
Company Specialist at Welcome to the Jungle
Insights
45% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
May 2022
$55m
SERIES E
Aug 2021
$175m
SERIES E
Total funding: $706.3m
Company benefits
- Health and Wellbeing: Medical, dental, and vision insurance for employees and dependents. Family care and support, including family planning and fertility benefits. Gender-affirming care and support. A variety of mental health resources.
- Time Away: It's important to take time away for yourself or to take care of your family. Gusto offers paid vacation, sick time, bereavement, and holidays, paid leaves, sabbatical, and more!
- Free meals and refreshments: If you work at one of our offices, enjoy food, drinks, and snacks— on us. Conversation and community is an added bonus!
- Perks:
Company HQ
Central Waterfront, San Francisco, CA
Leadership
Joshua Reeves
(Co-Founder & CEO)Studied Electrical Engineering at Stanford and went onto co-found Gusto in 2011.
Tomer London
(Co-Founder & CPO)Has a PhD in Electrical Engineering from Stanford. Was a Researcher at Intel, and then interned at Bump Technologies. Co-founded Vizmo, a mobile self-service technologies company, in 2008. Co-founded Gusto in 2011.
Edward Kim
(Co-Founder & Head of Engineering)Studied Electrical Engineering at Stanford. Was Senior Project Engineer at Volkswagen of America Electronics Research Lab and then co-founded Picwing, a printed photos company, in 2008. Co-founded Gusto in 2011.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 61 more jobs at Gusto