Desktop Support Technician, Flawless AI

• The ideal candidate will have a strong technical background, excellent problem-solving skills, and a passion for delivering outstanding customer service
• High school diploma or equivalent work experience
• Strong technical knowledge and hands-on experience with computer networks, peripherals, and operating systems
• Excellent problem-solving and analytical skills
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Experience with remote desktop support tools
• Certifications in relevant IT fields are a plus
• Experience in a fast-paced small to medium sized environment
• Working knowledge of Windows, macOS, printers, networking, and antivirus

Desirable

• Reports to: Paul McCourt
• We are seeking a motivated and enthusiastic Junior Desktop Support Operative to join our IT team. This hands-on role involves providing first-line support to end-users facing issues with hardware, software, networking, and other computer-related technologies
• The role will report directly to the IT Manager and will be responsible for providing day-to-day support to our users
• Provide first-line support to end-users facing issues with hardware, software, networking, and other computer-related technologies
• Collaborate with IT staff on complex issues
• Provide user training and support for common software applications
• Handle problem recognition, research, isolation, resolution, and follow-up for routine user problems
• Log all help desk interactions and guide users through problem-solving processes
• Install, modify, and repair computer hardware and software
• Assist in maintaining an inventory of IT assets
• Run diagnostic software to resolve problems
• Follow up with users to ensure issue has been resolved
• Gain feedback from colleagues about improving their working environment

• At Flawless, our team and interview process want to help you show your best self. We’ll dive into past projects and simulate working together
• Our interview process is three rounds with some casual Zoom (or in-person) coffee in between to get to know each other:
• Recruiting Screen: 30-45 minute call with our recruiting team (We want to discuss your interests and motivations as well as the practical details and make sure that Flawless would be a good fit for you)
• Hiring Manager Screen: 45-60 minute call focussing on your problem solving and troubleshooting skills
• Final Interviews: 1.5hours onsite Interview where you will meet variety of your potential future colleagues as well as show us your technical skills in more detail
• Your Recruiter and hiring manager will be your main point of contact and prepare you for interviews. You’ll meet 4 to 6 people from across the business. (We make sure that you have time in each interview to ask them questions). If we don’t give an offer, we’ll provide feedback!