Client Success Lead, Affirm
$88-140k
OTE
Salary dependent on location + ESPP
More information about location
POS installment loans
Be an early applicant
POS installment loans
1001+ employees
Be an early applicant
$88-140k
OTE
Salary dependent on location + ESPP
More information about location
1001+ employees
Company mission
To deliver honest and transparent financial products that improve users' lives.
Role
Who you are
- The ideal candidate will have 4-6 years of proven client experience, preferably in the financial technology sector
- Bachelor's degree with at least 4-6 years of account management experience, preferably in the financial technology industry
- Excellent written and verbal communication skills
- Strong interpersonal skills and ability to build rapport with clients and stakeholders
- Self-motivated, proactive, and able to work independently or as part of a team
- Comfortable in fast-paced, high-pressure environments managing multiple priorities
- Proficiency in CRM software (e.g., Salesforce) and Microsoft Office suite
- Knowledge of marketing technologies and and e-commerce preferred
What the job involves
- We are seeking a dynamic and experienced Client Success Lead to join our team
- The CSM will be instrumental in maintaining client relationships, ensuring satisfaction, and fostering revenue growth
- Deliver a proactive client management strategy to encourage growth & retention with our merchant partners
- Identify upsell and cross-sell opportunities to enhance client value and devise strategies to capitalize on them
- Provide prompt and effective support to address client needs and inquiries
- Conduct regular performance reviews and gather client feedback
- Collaborate with internal teams to resolve client issues and requests promptly
- Stay abreast of industry trends and market developments to anticipate client needs
- Collaborate cross-functionally to execute strategies to support clients
- Ensure alignment between client goals and internal priorities and deliverables
- Demonstrate resourcefulness and flexibility in navigating changing environments
- Maintain a thorough understanding of company products and services to provide accurate information and support to clients
Our take
Affirm offers point-of-sale loans to consumers, working with merchants like Shopify, KAYAK, and Walmart. Buy now, pay later transactions have grown in popularity in recent years, and this business is tapping into the market with a totally different approach to credit - by delivering the Affirm card, the first US debit card with the option to pay-over-time.
Boasting over 21M consumers and 337,000+ merchants, the company offers flexible payback options, ranging from 3 to 36 months. The interest rates run between 0% and 30%, so, while they are not necessarily the cheapest option, Affirm prides itself on having no fees for late payments, no hidden charges, and total transparency about what people will pay before they take out a loan.
Affirm collects payments from the customers and pays the merchants directly, shouldering the risk itself. The company has boosted its market share, expanding its availability beyond the US to include most of Canada, and continues to launch new features and create new partnerships towards bettering its offering.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-11% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Sep 2020
$500m
SERIES G
Apr 2019
$300m
SERIES F
Total funding: $1.1bn
Company benefits
- Compensation: We have a simple, flexible, and transparent remote-first compensation structure so you can make the best decisions for yourself and your family
- Spending Wallets: Access tech, food, lifestyle, and family planning wallets for your expenses
- Supportive Communities: Get involved with our employee resource groups and community groups
- Remote-first Workforce: If your role is remote, you can set up shop anywhere in your home country
- Generous Time Off: Take the time you need when life happens
- Health Benefits: Get a plan that fits your needs
- Mental Healthcare: Take care of your mind with great mental health programs
- Parental Leave: Birth and non-birth parents get 18 weeks’ paid leave. Plus, a 4-week return-to-work transition program, at full base pay
- Away Days: We offer 20 company-wide paid days off—which help our teams collectively pause to recharge
- Learning & Development: Engage in exciting learning programs to level up your growth
Company HQ
Chinatown, San Francisco, CA
Leadership
Max Levchin
(Co-Founder & CEO)Has founded/co-founded numerous companies, holding various executive positions at each, including Paypal, Slide, Glow, HVF Labs, and SciFi VC. Also worked at large brands including Google, Yelp, Yahoo, and Evernote.
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