Head of Sales Operations, Zoom

• Demonstrate significant experience leading Revenue Operations, Sales Operations, or GTM Operations in a B2B SaaS or enterprise software environment
• Apply deep expertise in revenue planning, coverage models, territory design, capacity planning, and quota setting to build scalable go-to-market frameworks
• Build and manage forecasting models, pipeline analytics, deal inspection processes, and executive-level revenue visibility
• Design and improve sales processes, CRM governance, operating rhythms, and rules of engagement across a complex revenue organization
• Develop and operationalize sales compensation plans, incentive structures, commission rules, and performance tracking aligned to company strategy
• Lead or partner closely with Customer Success Operations on renewals, adoption, churn analysis, account health, and risk scoring
• Translate complex data into clear, actionable insights and recommendations for senior leadership, driving cross-functional alignment in a matrixed organization

Desirable

• Our team powers the planning, analytics, and systems behind Zoom's revenue engine. We partner cross-functionally turning strategy into execution. We make growth predictable and scalable
• Leading end-to-end revenue planning — including annual planning, segmentation, territory design, capacity modeling, quota setting, and investment allocation — to translate company strategy into an executable go-to-market plan
• Owning the forecasting operating model and pipeline analytics infrastructure, building disciplined processes that give leadership clear visibility into performance, risk, and opportunity
• Driving Customer Success Operations including renewal models, churn analysis, account health scoring, adoption metrics, and expansion analytics to connect new business, retention, and customer value realization
• Partnering with Sales, Finance, HR, Marketing, and Data & Automation teams to operationalize compensation plans, pipeline generation, funnel conversion, and AI-driven productivity improvements across the revenue organization

• End Date: July 21, 2026