Deal Desk Specialist, Highspot
$68-111k
+ Stock options
More information about location
Sales enablement platform
Open for applications
Sales enablement platform
501-1000 employees
Open for applications
$68-111k
+ Stock options
More information about location
501-1000 employees
Company mission
To empower companies to elevate customer conversations that drive strategic growth.
Role
Who you are
- 2+ years of experience in operations, strategy, or deal desk within a SaaS company
- Strong negotiation, communication, and interpersonal skills. Ability to present and discuss contract terms with confidence and clarity
- Experience partnering with different go-to-market teams, ideally, pre & post-sales
- Ability to cover a range of activities; from presentations to hands-on, process improvement with Revenue Operations team members
- A very thorough understanding of licensing models, pricing structures and customer contracts
- Strong communication skills, including the ability to summarize and visualize complex Customer situations
- Excellent organizational skills with the ability to manage multiple processes simultaneously while ensuring accuracy in all aspects of customer communication and contract management
- Salesforce experience preferred
What the job involves
- Highspot is seeking a Deal Desk Specialist to join our growing team
- In this role, you will be the key enabler for our sales team, streamlining the contracting processes and ensuring optimal deal structuring for customer contracts
- You will collaborate with account executives, account managers, customer success managers, legal, and accounting teams to ensure renewals are processed efficiently, driving revenue growth and maximizing retention
- We are growing fast and are looking for individuals to build a world-class experience for our sales team
- The person we are looking for has strong communication and organizational influence skills, and can acknowledge and balance the different needs of all relevant stakeholders
- They are able to partner closely with various leaders to help drive strategy and behaviors that support the renewals motion
- Provide strategic guidance on pricing, discounting, and deal terms for new business, expansions & renewals, helping teams create proposals that align with business goals while maintaining customer satisfaction
- Assist Account Executives & Account Managers in structuring and executing deals, ensuring alignment with company policies, pricing guidelines, and customer needs
- Partner with accounting, legal, and revenue operations teams to ensure all agreements are compliant, accurately structured, and financially sound
- Develop and refine deal desk processes to enhance efficiency, transparency, and ease of execution for our sales teams
- Monitor and report on key metrics such as renewal rates, pricing trends, and discount levels. Provide actionable insights to drive improvements in the renewal process
- Educate and train sales and customer success teams on renewal best practices, deal desk processes, and how to effectively position pricing strategies during the renewal phase
- Manage and track the approval process for complex or high-value deals, ensuring appropriate internal approvals are obtained in a timely manner
Our take
Highspot is an AI-driven sales enablement platform that enhances sales team performance globally. It offers intelligent content management, training, contextual guidance, and customer engagement in a unified platform. This integration, supported by actionable analytics, helps companies turn strategic plans into effective sales.
Highspot's annual recurring revenue has grown over tenfold in recent years, highlighting the importance of sales enablement in improving sales team performance. The company's innovation and customer satisfaction have led to record new customer acquisitions and revenue growth, with clients like Hootsuite, Twitter, Siemens, and Nestle.
Despite a 10% workforce reduction following its expansion into Canada, Highspot continues to innovate. The Spring ’24 release expands generative AI capabilities, providing personalised, just-in-time coaching and content personalisation at scale. Highspot Discover showcases these innovations, reinforcing Highspot's leadership in sales enablement.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Jan 2022
$248m
SERIES F
Feb 2021
$200m
SERIES E
Total funding: $642.6m
Company benefits
- Generous PTO
- Free, Immersive Learning Courses
- Flexible Transportation Options
- Equity For Everyone
- Medical, dental, and vision benefits
- Flexible work and holiday schedules
- Competitive compensation
- Work from home opportunities
- Modern Health and Wellness Program
- 401K Retirement Plan
Company values
- All In
- Invent the Future
- Details Matter
- Earn the Next Challenge
- Most Respectful Interactions
- Collaborate Across Boundaries
- Open and Real
- Learn It All, Not Know It All
- Invest Wisely
- Make it Happen
- Enjoy the Ride
Articles
Leadership
Robert Wahbe
(CEO)Former Corporate Vice President of the Server and Tools Division at Microsoft
Oliver Sharp
(Chief Solution Architect)Former General Manager of Strategy, Server and Tools Division at Microsoft
David Wortendyke
(CPO)Former Partner Architect at Windows Azure for over 20 years
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