Technical Support, Side
French Speaker, 3 Month FTC
£11.44 per hour
Hours: 9-6, Monday - Friday
Video game development services
Job no longer available
Video game development services
1001+ employees
Job no longer available
£11.44 per hour
Hours: 9-6, Monday - Friday
1001+ employees
Company mission
To help studios bring their vision to life and make every gamer's experience as perfect as possible.
Role
Who you are
- Fluency in French & English, particularly reading & writing
- Excellent attention to detail, strong communication skills, and knowledge of Computers
- Self-motivated, a proactive attitude with the ability to work productively and collaboratively within a multilingual team
- A logical, methodical approach with good analytical and problem-solving skills
- Excellent observation and attention to detail skills with patience, perseverance, and good concentration
- Experience in playing consoles and or PC gaming advantageous
- Be comfortable discussing technical faults/issues relating to game consoles/PCs
- Experience of someone IT literate, with a tech-savvy mind, or coming from a Customer Service, Technical IT /PC support background is advantageous, although we provide excellent training and on-going support
- Our Advocates must be able to multitask, be comfortable taking multiple chats, emails and calls per hour, ensuring an amazing-accurate service is provided 100% of the time
- All candidates should possess a desire to help, support and provide the best customer experience possible
- PC requirements:
- An internet speed minimum of 10 Mb/s download and 1.7 Mb/s upload internationally
- A minimum of 4 GB RAM memory
- Your computer should run at least a 64-bit version of Windows 10 or newer or a recently released version of macOS
- An i5 processor (2,4 GHz or faster), or better/ similar, max. 3 years old
- A screen with at least a 1080p Full HD display. External monitors are acceptable
- A (smart)phone usable for two-factor authentication that runs at least:
- Android 9 or newer
- Apple iOS 15 or newer
- Your own Webcam, Headset and Laptop/PC
- Your own separate and private working area with a comfortable table and chair
What the job involves
- As Techincal Support, you will be an ambassador for our brand and your role will be to provide world-class support to gamers and loyal customers
- You should be passionate about customer service, confidently calm, technically minded, and have a pro-active and positive "can do" attitude
- Whilst working with a global operation across multiple languages, your goal will be to make the customer journey seamless and positive
- You are provided with full training and ongoing support with the opportunity to progress through levels to become either a Language Specialist, Coach, Team Manager, Subject Matter Expert, or even a Game Master
- You would be communicating in the language you are applying for, and English
- Ensuring customers' queries are answered with the aim of a first-time resolution and ensuring that all responses are provided with excellent attention to detail, care, and professionalism
- Ensuring queries are responded to within our agreed response times and that all customer communications are dealt with to provide solutions as a priority whilst protecting confidentiality
- Resolving all technical issues raised by customers, particularly via live chat, by carrying out fault finding analysis and offering appropriate solutions that resolve the customers issue
- Although the majority of the role is based on non-voice communications, you will be trained and expected to communicate with customers via telephone (call backs for example)
- You will communicate effectively while working within a dynamic team structure with individual and shared team objectives, as it is your responsibility as a team member to ensure the best customer care experience is given to all customers
- Maintaining a world class, dedicated service, focused on exceptional responses and excellent, outstanding quality
- Working with your colleagues across the wider global customer community to identify any trends in any customer queries
Our take
Video game development is a complex process that requires teams of artists, programmers, testers, voice actors, and other specialists to allow the game to launch successfully. However, sourcing and hiring such specialists and coordinating teams can be a time-consuming task, particularly for cross-platform and multilingual games.
Side (previously PTW) provides cross-platform video game development services for publishers, focused on offering end-to-end services from art production and game development to localisation and data collection. The company differentiates itself from similar agencies by focusing heavily on localisation, ensuring that every game has been designed to meet QA for localised standards such as slang, culture, holidays, taboos, food, and more.
Whilst Side certainly faces competition from other video game development agencies and freelance service providers, its experience working on high-profile titles like Star Wars Outlaws and Silent Hill 2 sets it apart. This impressive portfolio puts Side in a position for future success, as it has clearly demonstrated its ability to contribute to the development of major games that meet the expectations of players around the globe.
Freddie
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Company HQ
London, UK
Leadership
Deborah Kirkham
(CEO)During their tenure, Side has expanded to over 3,500 employees, achieved double-digit profit growth, and consistently delivered year-over-year success.
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