Product Designer, Housecall Pro
PLG
$97-138k
+ Equity
Software for home service businesses & professionals
Open for applications
Software for home service businesses & professionals
501-1000 employees
Open for applications
$97-138k
+ Equity
501-1000 employees
Company mission
Housecall Pro's mission is to champion professionals with exceptional technology that makes their work simpler, smarter, and more profitable.
Role
Who you are
- You will bring a strong design vision, strategic thinking, and expert-level craft to the team, guiding the evolution of our onboarding experiences to be best-in-class
- You are a creative and strategic thinker with a strong foundation in product design, interaction design, and visual aesthetics
- 3+ years of experience in product design for SaaS products, with a focus on product-led growth, user onboarding, and activation
- Bachelor’s degree in a related field or equivalent professional experience
- A strong portfolio showcasing end-to-end design processes, UX/UI best practices, and measurable business impact
- Deep understanding of design patterns, interaction models, and technologies across web, iOS, and Android
- Expertise in accessibility standards and inclusive design principles
- Strong proficiency in design tools like Figma, Sketch, and prototyping tools
- Experience working with engineers to ensure high-fidelity implementation of designs
What the job involves
- As a Senior Product Designer, you will take a leadership role in shaping and optimizing our product-led growth experiences, ensuring they are user-friendly, innovative, and drive meaningful engagement
- Your ability to collaborate seamlessly across product management, design, and engineering teams will be key to delivering world-class experiences
- Your work will not only inspire and delight our users but also drive measurable business impact
- Our team is passionate, empathetic, and dedicated to improving the lives of our service professionals (our Pros)
- We believe that their success is our success, and we strive to build experiences that empower them to thrive
- Lead the design and strategy of simple, elegant, and high-impact onboarding experiences that drive activation and engagement
- Champion the user by advocating for their needs while balancing business objectives
- Drive research and testing to uncover insights that shape design decisions, leveraging qualitative and quantitative data to iterate and refine solutions
- Define and enhance user experience flows, interaction patterns, and information architecture to create seamless and intuitive experiences
- Present and communicate design concepts, strategy, and rationale effectively to cross-functional teams and stakeholders
- Innovate and push the boundaries of best-in-class onboarding and PLG design patterns, incorporating interactivity, motion, and accessibility principles
- Mentor and guide junior designers, fostering a culture of excellence, collaboration, and growth
- Establish and refine design principles, guidelines, and documentation that enable consistency and scalability across the product ecosystem
- Systems thinking: Ability to understand and design within a complex product ecosystem while balancing micro and macro perspectives
- Pixel-perfect execution: A relentless attention to detail that ensures high-quality output beyond Figma
- Strategic influence: A strong, opinionated design perspective that effectively integrates business goals and user needs
- Experimentation mindset: Comfort with rapid iteration, A/B testing, and data-driven decision-making
- Strong communication skills: Ability to articulate design rationales clearly and persuasively to diverse stakeholders
- Curiosity and growth mindset: Always seeking to push boundaries, explore new design paradigms, and stay ahead of industry trends
Our take
Housecall Pro offers an all-in-one business management app for home-services professionals operating HVAC, plumbing, electrical, and landscaping businesses.
The resurgent home services market is expected to be worth well over $1 trillion by 2030. With the vast majority of businesses in the space either small or medium sized, there’s obvious value in backend software to take care of laborious but necessary admin in one place.
After five years as a Board Member, Michael Beaudoin became CEO in 2020 to help lead the company’s expansion. Considering that Beaudoin previously spent 13 years at the helm of highly successful home contractor marketplace HomeAdvisor, this seemed to be a shrewd move.
Indeed, the decision has been validated by the company’s 50% year over year growth since then, coupled with its major fundraising efforts and continued expansion within the US and Canada.
Freddie
Company Specialist at Welcome to the Jungle
Insights
24% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jun 2022
$65m
SERIES D
Sep 2018
$30m
SERIES C
Total funding: $115m
Company benefits
- Time off: We work hard and want everyone to find balance in their life. Housecall Pro has a flexible, self-managed Paid Time Off (PTO) program. We also offer 6 paid holidays each year when everyone unplugs and recharges.
- Remote work: Housecall Pro is remote-first and our processes support remote teams working together and asynchronously. We also have offices in San Diego and Denver, that allow for teams to come together and give local employees the option of a hybrid schedule.
- Family: Housecall Pro supports employees with growing families by providing paid parental leave. And we love to share pictures of our newest family members in a Housecall Pro baby onesie!
- Learning and development: Housecall Pro knows that your growth is essential to our success. From the first day, we start training you about our business, our customers, how to succeed in your job and how to gain the skills you need to take your next steps.
- Career acceleration: We like to help our people as much as we do our Pros. Housecall Pro helps you accelerate your career with dedicated Career Success Conversations, frequent two-way feedback, and milestone learning programs like our Manager 101 series.
- Wellness: Housecall Pro provides immediate access to a robust Employee Assistance Plan (EAP) for all employees. We also invite everyone to join us for two or three monthly virtual wellness sessions led by experts on a variety of topics.
- Mental health: Housecall Pro’s monthly wellness programming, presented by experts, often spotlights mental health topics. Employees can join live webinars or watch recordings later. We also have an extensive Employee Assistance Plan with multiple resources including direct access to mental health providers.
- Office setup: Housecall Pro provides each new employee with a home office setup that includes an ergonomic standing desk (don’t worry you can sit, too), chair, computer, and accessories. Already got a sweet home office? We’ll only send you what you need! We also offer ongoing internet and phone reimbursement to help offset expenses.
- Income protection: Housecall Pro wants you to have peace of mind if the unexpected happens. We pay for disability and life insurance. We also offer voluntary accident and hospital plans to help at times when you might need something additional.
- Financial wellness: Housecall Pro offers several ways to save on taxes and plan for your future. Our Health Spending Accounts (HSA) and Flexible Spending Accounts (FSA) help you put aside money tax-free for qualified medical and daycare expenses. Our 401k plan provides powerful tax-free retirement savings along with access to financial planning tools.
- Healthcare coverage: Housecall Pro offers DAY 1 medical, dental, and vision insurance for you and your dependents. Our plans offer comprehensive national coverage with extensive provider networks. The company pays for at least 80% of the cost of premiums. We even have an option for free medical insurance!
Company HQ
River North Art District, Denver, CO
Leadership
Michael Beaudoin
(CEO, not founder)Early-stage startup Investor and Mentor. Served as a Board Member from 2015, then becoming CEO in 2020. Has been on the founding team at a number of other startups including a 13 year spell in charge of HomeAdvisor.
Ian Heidt
(President)Was CEO from the company's 2013 launch until Michael Beaudoin stepped into the role in 2020. Previously spent seven years as a Director at multinational corporation Qualcomm.
Adam Perry-Pelletier
(Chief Engineering Officer)Spent six years prior to Housecall Pro at Qualcomm as Director of Engineering. Former Software Engineer at Moebius Solutions and Tachyon Networks.
Roland Ligtenberg
(SVP of Growth & Innovation)Former Qualcomm Product & Business Development Manager, former Managing Partner at tech consultancy Light Mountain Partners. Was the Founder of the San Diego Electronic Music Initiative.
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