Senior Technical Account Manager, Axonius

• At least 4 years industry experience in a customer facing role within software and/or technology
• Deep knowledge in the IGA and Identity Management domain
• Strong understanding of how Internet protocols work (HTTP/HTTPS, SMTP, SSH, SMB, FTP, Telnet, LDAP/LDAPS etc.)
• Basic understanding of data formats and structures (JSON, CSV, SQL/NoSQL, etc.)
• Knowledge of networking topology, network configuration and components (firewalls, routers, etc.), endpoint security technologies (AV, EDR, malware detection etc.), cloud security principles, and vulnerability management
• Strong verbal and written communication skills
• Capable of presenting technical information to technical and non-technical audiences
• Self driven problem solver who thrives in a fast paced environment
• Provide a customer focused approach and a strong sense of ownership over customer results
• Basic understanding of Python
• Demonstrate critical thinking skills

Desirable

• As part of our rapid growth we are looking for a Sr. Technical Account Manager to join our new Identities team! This new organization will be delivering cutting-edge solutions that improve visibility into key security risks related to identities and SaaS application environments
• As a Technical Account Manager on the ground floor, you will be our customer’s main point of contact in growing their use of the product, helping them find new use cases and their liaison with support and engineering
• Ultimately, you would be responsible for making sure they are a satisfied and happy Axonius customer
• Train customers on how to use the product
• Confidently demonstrate all new features as they are added
• Build customer relationships and ensure the relationships remain a positive experience
• Proactively engage with customers to find additional use cases for their environment
• Conduct regular meetings and QBRs with both the technical and executive customer teams
• Work with customers and the product team on feature requests and ensure their expectations are met in a timely manner
• Triage escalations of tickets from the customer support team and engage the appropriate resources to expedite a resolution for the customer