Product Operations Manager, Outdoorsy
$165-185k
+ Equity
Office located in Austin Metro Area, TX
Online motorhome rental marketplace
Job no longer available
Online motorhome rental marketplace
201-500 employees
Job no longer available
$165-185k
+ Equity
Office located in Austin Metro Area, TX
201-500 employees
Company mission
To unlock access to amazing new road trips, adventures, and experiences in the outdoors.
Role
Who you are
- 5+ years in Product Ops, Program Management, or similar operations roles in high-growth tech or product-led organizations
- Proven track record of scaling product operations, leading cross-functional programs, and driving measurable impact
- Deep understanding of product development best practices (Agile, OKRs, roadmapping, stakeholder comms)
- Exceptional communication and organizational skills—you can herd cats, align execs, and still stay in the weeds when needed
- Strong analytical skills—you’re comfortable with dashboards, SQL, KPIs, and slicing product performance data
- Bonus: Experience in marketplaces, insurtech, or dual-sided market platforms like Outdoorsy/Roamly
What the job involves
- We are looking for an execution-focused Head of Product Operations to lead and scale product operations across Outdoorsy and Roamly
- This is a high-impact leadership role responsible for creating operational leverage across the product development lifecycle—from roadmap planning to go-to-market execution and post-launch performance tracking
- Operationalizing products means taking a product from concept or launch into a repeatable, scalable, and efficient operation—where it can grow, be supported, measured, and improved
- As the connective tissue across Product, Engineering, Design, Data, Marketing, Sales, Customer Experience, and Insurance Operations, you will build the systems, processes, and rituals that allow our product teams to move faster, align better, and deliver at scale
- Go-to-Market (GTM) Playbooks: Create repeatable playbooks for launching and scaling products—internal enablement, customer messaging, metrics tracking
- Customer Onboarding Flows: Standardize how customers experience the product
- Cross-Sell and Upsell: Roamly and Outdoorsy Products through multiple touchpoints
- Support & Escalation Paths: Build FAQs, help center docs, and escalation policies early
- Drive operational execution and excellence across the product development lifecycle
- Build and manage cross-functional planning cadences (e.g., quarterly planning, sprint rituals, roadmap reviews)
- Drive product delivery velocity through streamlined tooling, workflows, and documentation
- Identify and resolve process bottlenecks to help teams ship faster with higher quality
- Partner with Data and Product teams to define, track, and report on product KPIs and OKRs
- Own product performance dashboards and scorecards to drive insight-based decision-making
- Establish feedback loops to capture Voice of the Customer, Support, and Sales to inform product prioritization
- Operationalize product launches across Outdoorsy and Roamly—ensuring cross-functional readiness, internal enablement, and clear success metrics
- Work closely with Marketing, Insurance, and CX teams to coordinate timing, training, and communications
- Create scalable playbooks for launching and iterating on product-led growth initiatives
- Support product and executive leadership with roadmap visibility, prioritization frameworks, and initiative tracking
- Partner with Finance, RevOps, and Strategy teams to align product investments with business goals
- Help facilitate annual and quarterly planning cycles with consistency and clarity
- Own and optimize the product tech stack (e.g., Jira, Confluence, Productboard, Asana, etc.)
- Standardize documentation, intake processes, and product reporting workflows
Our take
Outdoorsy is an online portal providing RVs and camper vans for hire on a peer-to-peer basis. The platform is attempting to do to RVs what Airbnb did to hotels: revolutionize the market using the sharing economy. Outdoorsy estimates that around 97% of recreational vehicles remain idle during the year, so it provides owners with a way to make some additional income from them when they are not in use.
In addition to its RV rental and outdoor travel marketplace, Outdoorsy also operates in the insurtech space. Its "Roamly" business is designed to provide digital insurance products for RV owners and travellers, tackling the problem with insurer contracts excluding commercial use, which could deter listings on the Outdoorsy platform. Travellers then benefit from renting vehicles with insurance included, simplifying their rental experience.
As holidayers turn away from more rigid hotel options and towards outdoor alternatives, Outdoorsy has delivered over 200,000 trips to consumers. Serving a range of demographics and remaining well-reviewed, the company is in a good position to grow into the future, especially into Europe, as it capitalises on a stunning benchmark of $3 billion in sales.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-12% employee growth in 12 months
Company
Company benefits
- Opportunity to help build company from early stage
- Competitive salary
- Equity in one of the world's fastest growing companies
- Comprehensive health and welfare benefits
- 401(k) Match
- Flexible PTO
- Annual RV rentals - we believe in balance and taking the time to nourish mind, body, and soul
Company HQ
North Side, Austin, TX
Leadership
Jeff Cavins
(CEO & Co-Founder)Having served as CEO of CSI Digital for over 7 years, they worked as SVP of North America and CEO of Loudeye for 6 years. They left their position as CEO of Fuze Box in November 2013 to found Outdoorsy in October 2014. Founded Roamly in 2020.
Jennifer Young
(CMO & Co-Founder)They spent over 4 years as an Account Director before working at RMG Connect and Managing Director of JWT. They co-founded Another Blank Page in 2013, leaving after a year to co-found Outdoorsy.
Salary benchmarks
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