Customer Success Manager, Blue J Legal
CA$65-75k
+ Stock options + Variable compensation
More information about location
Machine learning-powered tax & legal analysis
Be an early applicant
Machine learning-powered tax & legal analysis
21-100 employees
Be an early applicant
CA$65-75k
+ Stock options + Variable compensation
More information about location
21-100 employees
Company mission
To bring absolute clarity to the law, everywhere and on-demand.
Role
Who you are
- We’re looking for a proactive, customer-focused Customer Success Manager to support our rapid growth at Blue J
- Our ideal candidate is excited about building and maintaining meaningful relationships with customers to support Blue J’s expansion
- We’re looking for someone curious and collaborative with a knack for sales and growth, and who is excited about playing a key role in supporting Blue J as we scale!
- 1-3 years in account management or sales roles. Any experience focused on relationship management and revenue retention/expansion is a plus
- Exceptional presentation, written and verbal communication skills
- Demonstrated ability to manage a book of business independently
- Strong organizational, analytical, and Project Management skills
- Ideally, some experience with and desire to work in an agile, start-up/scale-up environment - a growth mindset is essential
What the job involves
- You understand how helping customers meet their usage goals plays into customer success and retention, and you’re excited about doing whatever you need to do to ensure your accounts have what they need for success
- You'll get to work closely with and learn from our amazing team, see the direct impact of your work in a rapidly growing company, and be front and centre in the world of Generative AI for professional services
- Managing a portfolio of accounts and becoming a trusted advisor to customers
- Achieving identified revenue and growth targets
- Proactively reaching out to cultivate relationships with clients & decision makers to ensure retention and promote expansion
- Establishing and measuring customer goals
- Working closely with the sales team to identify expansion opportunities
- Becoming a product expert and addressing customer inquiries
- Training customers on how to use Blue J platforms, ensuring delivery of value to the customer portfolio
- Maintaining a regular cadence of communication with customers
- Identifying risk of churn within your portfolio and taking action to alleviate it
Application process
- We anticipate a high volume of applicants for this role and are excited to grow our team. A human will review each application and get back to you as soon as possible. We appreciate your patience and look forward to connecting with you!
- Interview Process
- Step 1: Chat with Lavita, our Talent Acquisition Manager
- Step 2: Meet Mat and Rohaan, our VP of Customer Success and our Senior Customer Success Manager
- Step 3: Present a case study to Mat and Sean, our VP Customer Success and our Chief Revenue Officer
- Step 4: Wrap up with Ben, our CEO
Our take
Blue J Legal’s AI powered platform was created by a team of law professors and data scientists with the aim of helping fellow legal professionals gain a better understanding of individual cases, more quickly than if they researched an entire case themselves.
Having initially focused solely on legal cases, Blue J also now applies its predictive AI software to tax law – a tool which has become popular amongst tax attorneys and accountants, not just for its speed but for its junior-training applications.
While there’s been huge growth in the use of AI in the legal industry, its outcomes have not been without flaw. Blue J claims 90% accuracy for its predictive software, however there have been some cases documented across the whole industry where AI was biased against minority demographics for example.
The key thing for Blue J Legal moving forward is the accuracy of its software. If the company can maintain the very highest standards and maintain its AI’s integrity, it could become not just financially successful, but socially impactful.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-24% employee growth in 12 months
Company
Company benefits
- Comprehensive health benefits
- Education budget for continued learning
- Generous paid time off
- Parental leave
- Social events
- Team-centric environment
- Employee stock options
- Healthy work-life balance
Company HQ
Toronto, Ontario, Canada
Leadership
Benjamin Alarie
(Co-Founder & CEO)Osler Chair in Business Law, Full Professor, tenured faculty member, and former Associate Dean (2011-2015) at the law school at the University of Toronto.
Brett Janssen
(Co-Founder & CTO)Former Senior IT Architect at Odecee and The Marlo Group, former SOA Solution Architect at IBM.
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