Product Support Engineer, Fortanix
$76-137k
+ Equity
Data security platform
Open for applications
Data security platform
201-500 employees
Open for applications
$76-137k
+ Equity
201-500 employees
Company mission
To solve the world's most demanding data challenges for our customers.
Role
Who you are
- This position requires a mixture of excellent project management, problem solving, troubleshooting, analytical and strong technical skills
- The ideal candidate will be comfortable interacting with customers at all levels, working with our engineering teams and driving technical work streams
- Hands-on 5+ years related experience working in a support organization
- Strong technical experience with Linux, Kubernetes, Docker, Python, or other scripting languages - required
- Familiarity with HSM and KMS in the cloud (AWS CloudHSM, AWS KMS, Google KMS, Azure KeyVault, IBM KeyProtect, etc.)
- Understanding of HSM and various crypto interfaces (PKCS#11, CAPI, CNG, JCE, etc.). Experience with HSM from another company is a plus
- Understanding of KMS interfaces (KMIP, REST API, etc.)
- Ability to work in a highly fast paced, rapid growth environment
- Strong collaboration, written and communication skills
What the job involves
- We are seeking a Product Support Engineer who will help deploy, implement, upgrade and optimize the Fortanix platform
- Provide post sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web
- Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner
- Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues
- Work to reproduce customer issues and qualify critical issues
- Publish Technical Support Bulletins and other user documentation in the Knowledge Base
- Build a positive customer experience by working closely with Development, Sales, Quality Assurance
- Responsible for reviewing user documentation for training materials, technical marketing collateral, manuals, problem solving guides, etc
- Provide on-call support 24x7 on an as needed basis
Our take
Fortanix is a cybersecurity company on a mission to revolutionize cloud security and privacy. Think of it as a digital bodyguard for your most sensitive data, safeguarding everything from keys to applications against both internal and external threats.
Since its launch in 2016, ZFortanix has secured some serious partnerships, with the likes of Intel, Microsoft, and Google. It's also earned the trust of some big brand names, including Adidas, PayPal, the US Department of Defense, and the University of California, San Francisco.
But what really makes Fortanix stand out is its growth. In 2022, when cybersecurity investments were scarce, the company raised a successful Series C round, proving its worth in a tough market. Since then, it's been strengthening its partnerships, expanding its offerings, and making significant strides in the ASEAN/APAC markets.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
25% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Aug 2022
$90m
SERIES C
Jan 2019
$23m
SERIES B
Total funding: $121m
Company benefits
- Generous Leave: Fortanix offers generous leave packages including competitive PTO, a global recharge day every quarter, paid volunteer time off and paid parental leave
- Insurance: We offer competitive health, dental, and vision plans as well as short-term and long-term disability and life insurance
- Financial: Our financial benefits include Employee Stock Options for every employee
- Flexible Work Options: Hybrid or remote work options depending on location
- Social: Socialize with your co-workers through company-provided lunches and dinners for in-office employees, quarterly beer bashes, weekly happy hours, and other special events
Company HQ
Santa Clara, CA
Leadership
Anand Kashyap
(Co-Founder & CEO)Previously MTS at Arkin Net, Principal Security at Symantec, and a Research Intern at Microsoft Research India.
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