Key Account Onboarding Specialist, Jobber
CA$71.7k
+ Equity
Job tracking and customer management software for home service businesses
Open for applications
Job tracking and customer management software for home service businesses
1001+ employees
Open for applications
CA$71.7k
+ Equity
1001+ employees
Company mission
To help home service professionals around the world win.
Role
Who you are
- Proven experience in customer onboarding, account management, customer success, or a similar customer-facing role within a B2B SaaS or fintech environment
- Strong communication skills, with confidence engaging executive-level stakeholders in both 1-to-1 and group settings
- The ability to influence and persuade by clearly connecting solutions to customer needs and outcomes
- A solid understanding of cloud-based technologies and SaaS fundamentals
- Strong analytical and troubleshooting skills, with a proactive approach to problem solving
- Excellent time management and prioritization skills in a fast-paced, high-impact environment
- High attention to detail and accountability in documenting work and customer progress
- A strategic mindset — you can see what’s coming next and translate it into thoughtful onboarding plans
- Comfort operating in ambiguity and adapting when priorities or paths forward evolve
- If you’re motivated to grow into this level of complexity but aren’t quite there yet, we encourage you to apply for our Onboarding Specialist role. We have a clearly defined growth path between the teams, and many high-performing team members can progress into Key Accounts within 9–12 months
What the job involves
- Reporting to a Manager, Key Account Onboarding, our Key Account Onboarding team plays a pivotal role in bringing Jobber’s largest and most complex customers onto the platform
- As a Key Account Onboarding Specialist, you’ll manage a portfolio of high-growth home service businesses, acting as a trusted advisor throughout their onboarding journey
- You’ll collaborate closely with Sales, Product, Engineering, and Customer Success to ensure each customer’s needs are understood, prioritized, and supported
- In this role, your primary focus will be designing and executing onboarding strategies that help customers feel confident, supported, and empowered to use Jobber at scale
- Your work will directly influence customer outcomes, retention, and long-term growth
- Build strong, trust-based relationships between Jobber and our key customers
- Lead deep discovery conversations to understand each customer’s business goals, challenges, and operating environment
- Guide customers through complex onboarding activities, including data migration, third-party integrations, digital payments, and team enablement
- Deliver tailored onboarding experiences through 1-to-1 training, proactive outreach, email campaigns, and group sessions
- Clearly articulate the value of Jobber’s products, features, services, and partner ecosystem in ways that resonate with each customer
- Partner cross-functionally with Product, Engineering, Sales, and Customer Success to share insights, customer feedback, and improvement opportunities
- Contribute to the optimization of internal onboarding processes and scalable best practices
- Stay current on Jobber product updates, industry trends, and evolving customer needs
- Act as a role model on the team by operating with integrity, accountability, and a commitment to excellence
- Develop deep expertise in supporting home service businesses and become a thought leader in this space
Our take
For businesses that sell home services, it can be difficult keeping up with paperwork, scheduling appointments, and chasing payments, especially when their teams are small. Jobber delivers a comprehensive toolbox to keep track of all these aspects, so that small business owners can concentrate on more important things like serving their customers and building their brand.
Jobber was founded in 2011, initially to help a friend who owned a small painting business. The founders quickly discovered that what they were building could help many more owners across a number of industries, going on to launch the product which is now used by over 300,000 home service professionals in over 60 countries.
What makes Jobber stand out is that it collects all the vital parts of running a home services business into one place, removing the burden of keeping track of multiple sources of information. The company has seen significant funding which it has invested in R&D and growing its customer base, and boasts four consecutive years on The Globe and Mail's Canada's Top Growing Companies List.
Steph
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jan 2023
$100m
SERIES D
Jan 2021
$60m
GROWTH EQUITY VC
Total funding: $185.8m
Company HQ
Downtown, Edmonton, AB
Leadership
Sam Pillar
(Co-Founder & CEO)Prior to co-founding Jobber in 2011, Sam was a Freelance Software Developer at Cardboard Creative and a Business Analyst/Management Consultant at CGI.
Forrest Zeisler
(Co-Founder & CTO)Experienced Developer, with a degree in Engineering from the University of Alberta.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 29 more jobs at Jobber