People Operations Specialist, FareHarbor
Booking solutions for tour operators
Be an early applicant
Booking solutions for tour operators
501-1000 employees
Be an early applicant
501-1000 employees
Company mission
To make experiences better for everyone.
Role
Who you are
- Proactive and solution-oriented mindset - you are curious, apply critical thinking, and focused on continuous improvement
- Demonstrate strong attention to detail and ownership of work
- Excellent organizational and time management skills, with the ability to balance multiple projects and ensure timely completion
- Ability to deliver exceptional support to employees and meet SLAs
- Strong communication skills, both written and verbal in English
- Ability to exercise discretion with sensitive and confidential information
- Adaptable and effective in a fast-paced, evolving environment
- Bachelor’s degree in Human Resources, Business Administration, or a related field
- Minimum 3 years of professional experience in a similar role, preferably in an international environment
- Strong knowledge of MS Office, Google Suite,
- Understanding of HRIS systems, and HR ticketing systems (Workday and Zendesk preferred)
What the job involves
- We’re looking for a People Operations Specialist to join our HR Operations team and support our growing, global organization
- In this role, you will help ensure our HR processes run smoothly, efficiently, and consistently across regions
- You’ll manage employee lifecycle operations, maintain data accuracy in HR systems, and provide excellent support to employees and managers
- You’ll also play an active role in optimizing our HR systems (particularly Workday) and processes, and contributing to a seamless employee experience
- Serve as a first point of contact for employees and managers on HR policies, processes, and systems, ensuring timely and accurate responses
- Lead HR introduction sessions for new hires, presenting key policies, benefits, and available resources
- Ensure accurate and timely processing of HR documentation and employee data in HR systems
- Ensure HR processes comply with local labor laws and internal policies
- Support HR policy updates, employee communications, and documentation
- Identify and implement process improvement opportunities and automations to drive efficiency and scalability
- Partner with the Systems team to optimize Workday modules and related HR tools, supporting automation and data integrity
- Contribute to cross-functional HR projects and programs as needed
Application process
- Any offer of work (e.g. employment, assignment) will be subjected to the successful completion of pre-employment screening
Our take
Most holidaygoers in the US prefer to book their activities and experiences online - but when it comes to local operators, this isn’t always possible. FareHarbor has been developing software to help digitize the booking process for these smaller businesses, and over a decade, has brought more than 5,000 of them onto the books.
Along the way, FareHarbor also built up some strong momentum in the reservation management and distribution areas of the sector, which drove up the company’s valuation - making it a prime candidate for acquisition. Whilst TripAdvisor reportedly made multiple bids, FareHarbor ultimately went to Booking Holdings, the US’ largest vendor of tour company booking software.
This puts FareHarbor in a strong position. Booking Holdings is acquiring companies at a steep rate (ten in the last ten years), and good ones too - Kayak and Venga number among them. This will help FareHarbor with customer acquisition, and insulate it somewhat from any wobbles in the hospitality sector.
Freddie
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (1 round)
May 2015
$0.2m
SEED
Total funding: $0.2m
Company HQ
Grachtengordel-Zuid, Amsterdam, Netherlands
Leadership
Matt Broten
(Software Engineer)Worked in various Software Engineering roles at Minnesota Supercomputing Institute, University of Minnesota, Open Systems International, Instant Automatic, and Artery- which they also co-founded.
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