UX Content Designer, Experian

Salary not provided

Offers discretionary bonus plan and share save scheme

Figma

JIRA

Confluence

Junior and Mid level

London

1-2 days a week in office (Victoria Street, London)

Free credit check, score, and report

Posted today

Free credit check, score, and report

1001+ employees

B2CB2BFinancial Services

Posted today

Salary not provided

Offers discretionary bonus plan and share save scheme

Figma

JIRA

Confluence

Junior and Mid level

London

1-2 days a week in office (Victoria Street, London)

1001+ employees

B2CB2BFinancial Services

Company mission

We’re focused on a clear purpose — to create a better tomorrow for consumers, for businesses, for our communities and for our people. It's our mission to improve financial inclusion. By improving access to financial services, we empower people to unlock opportunities and transform their lives.

Job

Company

Role

Who you are

University graduate, or equivalent qualifications or experience
Experience in UX content design, editorial UX, or similar, ideally in a tech environment
A portfolio that shows your range across digital products and services
Strong writing, editing, and proofreading skills
Familiarity with tools like Figma, Lucid, Confluence, and Jira
A user-first mindset and experience with inclusive, accessible content
Confident presenting to stakeholders
Experience distilling complex ideas into clear, helpful content
If you're excited about this role but your experience doesn't align perfectly with every requirement, we encourage you to apply anyway

Desirable

Experience working in Agile teams
Knowledge of accessibility standards and inclusive design
Experience adapting content for global audiences
Familiarity with enterprise software or data platforms

What the job involves

We're on the lookout for a UX Content Designer, reporting into our small but high impact Customer Experience team at Experian Data Quality (EDQ). You will be part of a central product team, crafting clear, consistent, and user-centred content across our key markets: the UK & Ireland, North America, Australia, and New Zealand
From intuitive product UI to helpful documentation, onboarding journeys, and in-product messaging, you will design content that makes complex things simple and experiences seamless
Design and deliver content across multiple touchpoints:
Product UI
Help and support docs
Emails and in-product messaging
E-learning and onboarding content
Internal and customer-facing comms
Collaborate with UX designers, product managers, developers, and SMEs to align content with user needs and business goals
Champion plain language, accessibility, and inclusive design
Conduct content audits and use data to iterate and improve
Maintain and evolve our content guidelines and tone of voice
Put fair customer treatment at the heart of everything you do

Salary benchmarks

Our take

Experian is one of the world's leading data and technology companies, best known for helping people and businesses understand and improve their credit. With free credit reports and tools that let users boost their score using everyday bills, Experian is making managing money a whole lot easier.

It's a powerhouse of a company too, operating in 32 countries and boasting an employee count of over 24,000. And its reach stretches across industries, helping lenders make fairer decisions, supporting healthcare teams in preventing fraud, and guiding businesses to use data more intelligently. It's a trusted name at the very heart of how the world uses data to make smarter financial decisions.

It's also investing in new technologies and ideas to make finance even fairer and faster. As data becomes more important in our digital lives, Experian's focus on innovation and transparency will surely keep helping people take control of their financial stories.

Steph

Company Specialist at Welcome to the Jungle

Insights

Glassdoor (3.8)

Trustpilot (3.5)

Company

Company benefits

Hybrid working
Flexible working
Discretionary bonus
Pension
Bupa Healthcare
Sharesave Scheme
25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave
Discounted gym membership
Discounted dental cover

Company values

Working with integrity - We know that trust isn’t given, it’s earned. We’re committed to working with integrity and operating responsibly in every facet of our business. At Experian, that means treating our data, our people and our environment with respect.
Treating data with respect - We handle the data of 1.3 billion people and 166 million businesses worldwide, so it’s essential to our business that we maintain their trust. Ensuring that we collect, store and manage data safely and responsibly is fundamental to our success.
Investing in our community - We’re committed to investing our time, resources and partnerships to create a better tomorrow for our community.
Unlocking the power of data - Data has the power to transform lives for the better, so we're leveraging new technologies and innovative products to do just that.

Company HQ

Nottingham, UK

Articles

Affirm to Report All Pay-Over-Time Loans to TransUnion

Kelley Blue Book, Experian Team Up to Bring Buyers Better Vehicle History Reports

Leadership

Brian Cassin

(CEO)

Previously the Chief Financial Officer of Experian and, before that, Managing Director at Greenhill & Co., Brian served for nine years as a non-executive director of J Sainsbury plc. He has also held various senior roles at Baring Brothers International and the London Stock Exchange.

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