Head of Customer Success, LocalStack
$160-210k
OTE
Cloud development platform
Open for applications
Cloud development platform
21-100 employees
Open for applications
$160-210k
OTE
21-100 employees
Company mission
To empower developers to rapidly build and test their cloud applications, saving valuable time and resources.
Role
Who you are
- 7 - 12 years of professional experience, including 3-5 years in CS, or related roles in B2B SaaS
- Proven track record of managing enterprise customers ($250K+)
- Excellent knowledge of b2b SaaS environment and strong product mindset
- Proven strong, data-driven approach to customer success, with expertise in key metrics such as churn, retention, and Net Promoter Score (NPS)
- (Preferred) Experience supporting engineering personas (DevOps, SREs, backend engineers etc)
What the job involves
- This is a perfect role for someone looking to build and lead the Customer Success function, defining its strategy and translating that into actionable plans, the operating model and function-level KPIs
- Drive customer retention, satisfaction, and growth by implementing best-in-class processes, tools and strategies (build CS playbook)
- Own renewal outcomes for LocalStack, setting core metrics
- Lead customer education through enablement sessions, documentation and workshops
- Own executive business reviews (QBRs) with VP+ stakeholders to demonstrate ROI
- Develop and prioritise initiatives to accomplish metrics and own performance against each
- Continuously work with Product & Engineering teams to deliver customer insights, feedback and usage patterns, and proactively address feature gaps
Application process
- Make sure to include a short motivation outlining why you are the perfect candidate for this role
- If your profile looks like a good match, Alex Paiser will be in touch to organize further steps within 2 weeks
- Please note, that due to a high volume of candidates, we cannot offer personalized feedback to each candidate
Our take
Developers can face high costs and delays with cloud-based testing (as centralised cloud environments are complex and expensive to maintain), which slows down development. This means that solutions to reduce these challenges are crucial for improving productivity.
LocalStack is solving this issue by providing a virtual environment that lets developers run a complete AWS setup on their laptops, cutting deployment times from 28 minutes to 24 seconds. It supports over 100 AWS services, reducing cloud costs and streamlining testing.
In an exciting move, the company raised substantial funding which will go towards expanding into the US and further developing its platform. With plans to offer new features like chaos engineering, LocalStack is ready to transform cloud development across multiple platforms.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (1 round)
Nov 2024
$25m
SERIES A
Total funding: $25m
Company benefits
- Opportunities for professional development and training
- Dynamic and collaborative work environment
- Flexible work arrangements
Company HQ
Lindenhof, Zürich, ZH
Leadership
Gerta S.
(Co-Founder & COO / Co-CEO)Previously spent 3 years at Tricentis where they worked as a Global Digital Transformation Strategist, Global Diversity Program Lead and Product Manager in AI/ML. Prior to that, they were a Project / Product Manager and Business Process Analyst at runIT Solutions.
Waldemar Hummer
(Co-Founder & CTO / Co-CEO)Previously the Head of Engineering at Zurich Insurance Company and CTO / VP of Engineering at Advanon. Was also a Cloud/AI Tech Lead and Architect at IBM, and Development Team Lead at Atlassian.
Thomas Rausch
(Co-Founder & Head of Engineering)Founder of Cognitive XR where they serve as the Technical Lead. They graduated from the Vienna University of Technology with a PhD in Computer Science and worked as a University Assistant while there.
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