Technical Support Engineer, CrowdStrike
Identity Protection
CA$65-100k
Plus equity and variable/incentive compensation
AI-native cybersecurity platform
Be an early applicant
AI-native cybersecurity platform
1001+ employees
Be an early applicant
CA$65-100k
Plus equity and variable/incentive compensation
1001+ employees
Company mission
CrowdStrike is on a mission to stop breaches. Its purpose is to provide safety and security to some of the world’s largest, most influential companies and, by extension, the billions of people around the world who use their services.
Role
Who you are
- The ideal IDP Technical Support Engineering candidate is passionate about technology and customers
- A true problem solver, the Technical Support Engineer will take personal ownership in seeing a problem through to resolution or escalation to Sr. Technical Support Engineering
- You will understand the Falcon Host product and processes at all levels, as well as customer environments across heterogeneous operating environments
- You will be comfortable speaking with security teams as well as customer operation teams
- Candidates must have technical depth and a customer-first mentality, the desire to take the initiative to own and resolve customer issues, and interest in working in a fast paced, high growth, learning environment
- 2+ years of customer support, technical support, system administration or related customer facing role
- Experience with Identity Protection and Zero Trust solutions
- Excellent knowledge of authentication protocols; Kerberos, LDAP, NTLM
- Knowledgeable in the Windows environment, including Windows Services and Active Directory, troubleshooting and diagnosing low-level operating systems and network issues
- Passion for solving customer issues and advocating for their success, in a fast paced, highly technical environment
- Ability to learn new technologies quickly
- Excellent relationship management, customer service and communication skills in variety of forms (written, live chat, conference calls, in-person.)
- Ability to work independently with little direct supervision and as a part of a team
- Outstanding analytical and organizational abilities
- Ability to remain calm, composed and articulate when dealing with tough customer situations
Desirable
- Experience supporting Kernel level security solutions
- Experience with security or networking solutions; UEBA, SIEM, IAM, PAM domains
- Certifications; Microsoft active directory, Linux, Mac, Cloud, …
- Experience supporting hybrid environments
- Experience supporting security applications such as AV, VPN, Firewall, proxy
- Linux troubleshooting experience a plus
- Experience with troubleshooting Windows and Mac
What the job involves
- Provide well-thought out and reliable direction, both in technical and non-technical terms, to help customers integrate, deploy and maintain the CrowdStrike service
- Take ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution or escalation
- Identify and escalate priority issues that need immediate attention
- Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience
- Serve as internal and external point of contact on customer escalations and ensure customer issues are resolved as expediently as possible
- Collect information and document bugs with Sr. TSE and/or Engineering for product issues that are impacting customers
- Create process or troubleshooting documentation in the support knowledge base
- Push creative thinking beyond the boundaries of existing industry standard practices to come up with process improvements and new ways to delight customers
Our take
Since CrowdStrike was founded by a trio of former McAfee executives in 2011, it’s grown into a thousands-strong, NASDAQ-listed company. With customers including Verizon, Deloitte, and Goldman Sachs, it’s considered one of the world’s top enterprise cybersecurity vendors along with the likes of Cisco, IBM, and Palo Alto Networks.
One of the reasons behind CrowdStrike's continued success is its ability to keep pace with the evolving tech market, for instance with its Generative AI security analyst that leverages recent developments in AI. Although not immune to the slowdown of the global economy, the company's modular design has given it the upper hand, allowing clients to consolidate their security spend with CrowdStrike instead of selecting packages from multiple vendors at a higher overall cost.
With long-term demand for cybersecurity products growing, and its reputation as strong as ever, CrowdStrike shows no signs of slowing down. It has partnered with Ignition Technology to double down on its UK presence, and continues to be a voice in the wider market through its "Falcon Fund" investment vehicle and position as a founding member of NIST's Artificial Intelligence Safety Institute Consortium (AISIC).
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Jun 2018
$200m
SERIES E
Oct 2017
$25m
SERIES D
Total funding: $475.9m
Company benefits
- Competitive Employee Stock Purchase Plan
- Comprehensive Health Benefits
- Parental & Fertility Assistance
- Remote-first culture
- Health & Wellness Programs
- Professional Development
- Executive Coaching & Mentorship
- Offices with stocked kitchens when you need to fuel innovation and collaboration
- Competitive vacation and flexible working arrangements
Company values
- Automony
- Flexibility
- Trust
Company HQ
Heritage District, Sunnyvale, CA
Articles
Leadership
George Kurtz
(President & CEO)Founded security software company Foundstone in 1999, operating as CEO until McAfee's $90m acquisition in 2004. Spent the next seven years at McAfee in a number of executive roles including SVP of Enterprise and CTO.
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