Director of Total Rewards, Narvar
More information about location
Post-purchase software for online retail
Be an early applicant
Post-purchase software for online retail
201-500 employees
Be an early applicant
More information about location
201-500 employees
Company mission
To help retailers treat customers the way they’ve always wanted to—but didn’t know how.
Role
Who you are
- Bachelor's degree in Human Resources, Business Administration, Finance, or a related field
- 10+ years experience within People with an expertise in Compensation & Benefits
- 5+ years experience leading Total Rewards at the strategic level
- 3+ years working with Board level Compensation Committees
- Strong leadership and management skills are essential
- Proficiency in data analysis and interpretation is critical for this role, as it involves making data-driven decisions regarding compensation, benefits, and rewards programs
- Excellent verbal and written communication skills are necessary for effectively communicating total rewards programs to employees, senior leadership, and external stakeholders
- The ability to think strategically and align total rewards programs with business objectives is essential for success in this role
- A thorough understanding of relevant labor laws, regulations, and compliance requirements related to compensation and benefits is necessary to ensure the organization remains in legal and regulatory compliance
- Familiarity with industry trends, benchmarks, and best practices in total rewards management is important for designing competitive and innovative rewards programs
- Ability to work in a fast-paced hybrid environment and handle stress appropriately and/or ability to solve practical problems and be sufficiently adaptable to handle dynamic situations with little advance notice
What the job involves
- Reporting to the VP, People, the Director of Total Rewards is responsible for designing, implementing, and overseeing the organization's global compensation and benefits strategies to attract, retain, and motivate employees
- This role is critical in shaping the employee experience, fostering engagement and retention, and ultimately contributing to the organization's success
- Strategic Planning: Develop comprehensive total rewards strategies aligned with the organization's objectives and culture
- Global Compensation: Design competitive compensation structures, including base pay, company bonus programs, incentives, and equity programs. Develop and manage executive compensation programs, ensuring alignment with business goals and shareholder interests. Collaborate with the People Team and management teams to link compensation and benefits to performance metrics and organizational goals
- Sales Compensation: Design and implement sales compensation strategies, including commission plans and SPIFF incentives to drive performance, align with business objectives, and ensure market competitiveness
- Benefits Administration: Oversee the administration of employee benefits programs, such as health insurance, retirement plans, wellness initiatives, and other perks. Evaluate benefits offerings regularly to ensure competitiveness and cost-effectiveness. Negotiate contracts, monitor service levels, and ensure vendors deliver value for the organization
- Market Research and Benchmarking: Stay abreast of industry trends, best practices, and regulatory changes related to compensation and benefits. Conduct regular benchmarking studies to ensure the organization remains competitive in the market
- Employee Communication and Education: Develop effective communication strategies to educate employees about the organization's total rewards offerings, including the value of their compensation and benefits packages
- Data Analysis and Reporting: Utilize data analytics to assess the effectiveness of total rewards programs and identify areas for improvement. Prepare regular reports for senior management on key metrics, trends, and insights related to compensation and benefits
- Change Management: Lead change initiatives related to total rewards programs, such as organizational restructurings or changes in business strategy. Ensure a smooth transition for employees and alignment with the organization's overall vision
- Team Development: Provide leadership and guidance to the total rewards team, fostering a culture of collaboration, innovation, and continuous improvement. Develop talent within the team and support their professional growth and development
- Relationships: Build trusting relationships with team mates, leaders and employees. Collaborate on key initiatives, driving high performance and meaningful programs for the business
- Compliance and Risk Management: Ensure total rewards programs comply with relevant labor laws and regulations. Mitigate risks associated with compensation and benefits practices
Our take
The process that retailers go through to deliver products to customers is becoming increasingly complicated due to convoluted shipping networks and a global customer base. This means customer experience suffers as retailers must offer an overwhelming range of delivery options. Narvar aims to improve this situation with an integrated delivery and returns platform for retailers, providing analytics on client data to the retailer and optimises shipping channels for customers.
Narvar is a market leader in this sector, active in almost every country and territory worldwide and having made more than 2 billion shipments since its founding in 2012. Its post-purchase customer experience platform is used by over 1200 companies including household name retailers such as Sephora, GAP and Levis, among many others.
Narvar has secured many strategic partnerships such as linking up with Rise.ai, a leading gift card and store credit platform. This allows stores to simplify returns by enabling merchants to issue Rise's store credit as part of the returns process. While Narvar is currently focused on retailers providing shipping solutions for their customers, the company plans to expand to offer a B2B product in the near future.
Steph
Company Specialist at Welcome to the Jungle
Insights
-17% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Aug 2018
$30m
SERIES C
Jun 2016
$22m
SERIES B
Total funding: $64m
Company benefits
- Mentorship programme
- Parental leave
- Flexible time off
- Work from home opportunities
- Health insurance
Company HQ
Downtown, San Mateo, CA
Leadership
Amit Sharma
(CEO)Amit is a hands-on executive with expertise in multi-channel retail and supply chain operations. They have over 18 years of industry experience and their thought leadership in shipping and delivery is still reverberating through the halls of Apple and Walmar.
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