Customer Success Onboarding Advisor, Booksy
US, Spanish Speaker
Appointment booking software
Be an early applicant
Appointment booking software
501-1000 employees
Be an early applicant
501-1000 employees
Company mission
To help keep businesses on pace with their passion.
Role
Who you are
- Experience in Onboarding, Customer Success, Sales or similar roles
- You are customer-oriented and have excellent listening, persuasion, and speaking skills
- You are meticulous and organized, enabling you to respond quickly and effectively to our customer's needs and find appropriate solutions
- Experience reaching out proactively via phone, email, or whatsApp to drive activation milestones
- Executing a proactive call and contact strategy to maximize reach and engagement with newly signed providers
- Positive and proactive attitude, commitment, and ownership of work. Team player
- Deliver expert-level guidance on application functionality, helping users get the most out of the platform
- Knowledge of solutions such as Salesforce/Google Suite is an asset
What the job involves
- Your career as a Customer Success Onboarding Advisor at Booksy will place you at the forefront of our new B2B clients’ journey, empowering them to thrive from the very first day of their subscription
- You will play a crucial role in their success by ensuring they secure their initial bookings within the first 30 days
- This is a high-engagement role that requires you to be proactive and build strong relationships with B2B clients for the US market
- You will provide expert guidance, anticipate challenges, and address objections with confidence, clearly demonstrating the value of our platform. Your ability to listen, solve problems, and offer creative solutions will have a direct impact on their success
- The people you’ll enjoy working with and the areas where you’ll make an impact:
- As an Onboarding Advisor within our Customer Success team, your objective will be to ensure successful account activation
- You’ll be responsible for delivering training sessions to new clients following the sale, helping them set up their Booksy account according to their specific needs, providing regular follow-up, and offering support throughout the first month of their subscription
Our take
Appointment-based businesses are turning more and more to digital products to help them work better, and Booksy is one of them. This mobile app and appointment marketplace enables beauty and wellness businesses to automate scheduling, calendar management and payments, while providing consumers a way to find exactly the service they need.
Born out of Poland but now based in the US, Booksy's platform now boasts over 13M active users. By cutting out phone call tag and business-hour guesswork, it's saving time for everyone involed. And with strong investor backing its gearing up for its next chapter of growing its user base, expanding its marketplace, and enhancing its platform to meet the rising demand for smarter, smoother appointment management.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Jan 2021
$70m
SERIES C
Nov 2020
$43.5m
LATE VC
Total funding: $164.9m
Company benefits
- Medical, dental, and vision benefits
- Unlimited paid time off
- 401(k) retirement savings and match
- Paid parental leave
- Monthly beauty service stipend
- Fully remote work
- Monthly work-from-home reimbursement
- And more!
Company HQ
Near North, Chicago, IL
Leadership
Stefan Batory
(Co-Founder & CEO)Previously CEO at iTaxi.pl, Sensi Soft and eo Networks. Was the Director of Technology at The Mother Ship Poland.
Konrad Howard
(Co-Founder & CIO)Previously Supervisory Board Member at iTaxi.pl. Head of Product at Inter Cars SA and Managing Director at Sensi Soft Ltd.
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