Customer Success Manager, HiBob
Sub-Enterprise
+ Share options plan and pre-IPO equity
2+ days a week in office
A modern HR platform powering productivity, engagement, and retention
Job no longer available
A modern HR platform powering productivity, engagement, and retention
1001+ employees
Job no longer available
+ Share options plan and pre-IPO equity
2+ days a week in office
1001+ employees
Company mission
To create a modern work experience that empowers organisations to be remarkable.
Role
Who you are
- We are looking for an experienced, energetic and positive Customer Success Manager
- You will have great interpersonal skills as well as a strong bias towards excellent client service
- You will be analytical and have great organisational skills
- You will have experience in customer success in a tech/SaaS-based business
- 3–5 years of experience in Customer Success or SaaS Account Management, managing large, complex accounts with revenue responsibility
- Proven success in leading Executive Business Reviews and strategic planning engagements
- Experience building multithreaded relationships across various levels and functions within client organizations
- Strong commercial acumen and experience supporting upsell and renewal strategy
- Experience delivering adoption plans across multiple software modules and guiding technical enablement
- Excellent communication and presentation skills, with confidence in engaging senior stakeholders
- Familiarity with Salesforce, ChurnZero, Asana, and ChatGPT or similar AI tools is a plus
- HR or HRM domain knowledge – an advantage
- Fluent in English
- Tech-savvy with a passion for product learning
- Adaptable and driven, thriving in a fast-paced, high-growth environment
What the job involves
- Own a portfolio of 25–35 sub-enterprise (large) accounts and deliver a high-touch, strategic customer success approach
- Build and execute tailored customer success plans aligned with business objectives, adoption milestones, and measurable outcomes
- Lead key customer engagements including Executive Business Reviews, roadmap alignment, technical enablement, and account planning sessions
- Champion platform adoption through multithreaded stakeholder engagement and position HiBob as a strategic partner in business transformation
- Become a trusted advisor by deeply understanding customer goals and driving long-term value through proactive success planning
- Collaborate cross-functionally with Product, Sales, Marketing, Services, and Development teams to represent the voice of the customer
- Support growth by identifying upsell and cross-sell opportunities, partnering with Account Managers on deal strategy and Renewal Managers on retention planning
- Monitor customer health using data-driven insights to mitigate churn risks and sustain high levels of customer satisfaction and net retention
- Promote customer advocacy by aligning platform value to strategic outcomes and fostering long-term relationships
- Maintain detailed and up-to-date account documentation, including stakeholder maps, strategic success plans, and engagement materials
Salary benchmarks
Our take
Developing and maintaining talent is a big challenge for companies that are scaling quickly. Hibob are trying to be one of the solutions.
There are an increasing number of startups attracting huge amount of investment and being pushed to scale their business fast, meaning the customer base for Hibob's services is big and growing.
Hibob have attracted high profile customers like Monzo, eToro, and Receipt Bank, which gives them great credibility for selling to other companies.
Hibob's recent acquisition of Cassiopeia - a Workplace Relationships Analytics Startup, will afford companies better insights to improve team communications and support flexible work models. Together, they wish to offer thousands of companies the tools they need to maximize the employee experience in our increasingly digital world.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
Sep 2024
$150m
SERIES E
Sep 2023
$150m
LATE VC
Total funding: $715m
Company benefits
- Company share options plan
- Flexible hybrid working model
- Work from home allowance: to get your home office set up how you like it
- Volunteering days: Two days each year to support your community
- Employee referral program paying up to $2,500 for each successful referral
- Work from anywhere: Temporary remote work from anywhere in the world for up to two months (after six months of employment)
- Fun company and team social events (locally and virtually with our global teams)
- Bob Balance Days: A company-wide long weekend at the beginning of each quarter (four additional days of leave)
- Generous annual leave allowance
- Pension scheme
- Birthday day off: Take the day off and receive a special gift
- Cash allowance for health insurance
- Travel season ticket loan
Company values
- Bring me, win as we: When we come together as a global team, we can build something trailblazing. Every Bobber can show up as their authentic self, strengthening the connections in our village and having an exponential impact.
- Build the exceptional: Everyone contributes to building the exceptional at HiBob. We are leading the way in what a functional, flexible, and fun HR platform and mindset looks like.
- We do what we say: We are intentional and take pride in aligning our actions with our words. We deliver today on the promises we made yesterday. We actively use our product and seek to drive best practices.
- Trust and empower each other: Bobbers shine when those around them shine, too. We hire smart people who have the freedom to do their jobs in the best possible way.
- Interact with transparency and openness: Information is a resource to be shared, not a resource to be guarded.
- Grow through what we go through: We need to be agile and adapt. With every challenge and experience we go through, we learn, improve, and remain resilient.
Company HQ
London, UK
Articles
Leadership
Israel David
(Co-Founder & CTO)Previously SVP of Technology at Kenshoo, VP of IT Business Management at VMware, and VP/GM at 48Upper.
Ronni Zehavi
(Co-Founder & CEO)Previously co-founded Team8 and Cotendo. He also spent two years at Akamai Technologies as a Senior VP and GM of the Security Division.
People progressing
Joined HiBob in 2021 as SMB Customer Success Manager and grown to lead the Global SMB Account Manager team in the Customer Growth division, driving scalable growth and success with global customers.
Joined the CX team in 2018 and helped build the SMB CSM team as one of its first members. Has progressed through leadership roles and is now Head of SMB Customer Success, driving adoption & retention.
Joined as a Customer Success Manager in 2022 before moving to our Sales Engineering team after 18 months. Has since been promoted to Senior Sales Engineer, supporting our Partnerships team.
Diversity, Equity & Inclusion at HiBob
- Our success depends on our people, and we want HiBob to be a workplace where everyone can feel a sense of belonging and thrive, so we’re committed to being proactive at all levels so that our workforce reflects the communities in which we live, work, and hire. We are open to all talent. All qualified applicants will receive equal consideration for employment without regard to neurodiversity, race/ethnicity, colour, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class*(*US only).
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