Senior Customer Success Manager, YOOBIC
$130-150k
+ Equity/Stock Options + 10% bonus
2 days a week in office
Digital workplace platform for frontline teams
Posted today
Digital workplace platform for frontline teams
101-200 employees
Posted today
$130-150k
+ Equity/Stock Options + 10% bonus
2 days a week in office
101-200 employees
Company mission
to transform the future of work for frontline employees!
Role
Who you are
- Strong experience in a Customer Success / Client Relationship / Consulting position in a B2B SaaS business ideally working with enterprise or strategic Retail clients
- Experience navigating complex/ambiguous customer situations
- Client-facing and people oriented by nature
- Developed and Conducted Quarterly Business Reviews
- Customer relationship driven
- Strong analytical skills (data analysis, reports, KPIs/metrics, etc.)
- Proactive, “get things done” attitude
- Start-up/scaleup mentality - you learn fast and are a natural problem solver
- Resourceful nature, with excellent interpersonal and communication skills
- Ability to adapt and to work within an international environment
- Intellectually curious, tenacious and organized
- Detail oriented - the little things matter to you and you can identify them easily
What the job involves
- We’re looking for a talented Senior Customer Success Manager to join our Customer Success team in our New York office, working with our US clients
- You’ll join a dynamic and client-obsessed team which generates significant contributions to YOOBIC growth
- The Customer Success Manager (CSM) is responsible for supporting the client’s value realization and adoption with the YOOBIC solution
- CSMs at YOOBIC take ownership of the client relationship advising on business processes, providing counsel and guidance aimed at ensuring the client’s business objectives are met
- The CSM also serves as an internal advocate for the client, helping to drive support and change when necessary to help the client achieve their business objectives
- Manage and grow relationships with Key Client stakeholders at some of YOOBIC’s largest clients
- Organize Quarterly Business Reviews and Operational Reviews with Clients to define and track customer value
- Identify opportunities for improvement, to drive optimal use of the platform
- Flag potential risks to continuously enhance business and operational efficiency
- Define high-level strategy and target model with Clients to ensure long-term adoption of the solution and satisfaction
- Day-to-day follow-up on client activity and operations
- Data analysis, leverage YOOBIC and client KPIs to help decision-making
- Act as a functional and strategic advisor
- Take a proactive approach to client issue resolution
- Develop a consultative relationship with each client and work in conjunction with Sales and Account Management providing solution planning support
- Work closely with the Product teams to participate in the evolution of the app based on market requirements
- Partner with our global customer success team to identify best practices to continue our evolution as a customer success organization
Our take
In a similar way to how Slack enables communication and task management in computer-based jobs, YOOBIC’s platform is tailored towards the front-line, deskless workforce. Beyond communication through its news feed and chat features, it also caters for HR and mobile-driven training, as well as task and inventory management.
YOOBIC is one of a number of startups targeting this underserved space, which accounts for around 80% of the global workforce. Though there’s plenty of competition from the likes of Crew and ServiceMax, YOOBIC has grown to operate in almost one hundred countries for some of the world’s biggest brands including Puma, Boots, Mazda, Domino’s, Vans, and Peloton.
With good funding at its back, YOOBIC's intention is to continue its rapid international expansion while adding more industry-specific features to its product stack. Its solutions are held in high regard, having won numerous awards in the past, with the company's most recent accolade being its ranking as the 20th fastest growing UK tech company by the 2023 E2E Tech 100 list.
Freddie
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jul 2021
$50m
SERIES C
Jun 2018
$25m
SERIES B
Total funding: $80.3m
Company benefits
- A dynamic environment
- A team of seasoned pro’s
- Continuous growth and learning
- An open feedback culture
- Lots of room for your own initiatives and ideas
- Transparency on results and strategy
- 'Open door' policy with our leadership team
- Team spirit and dedication
- Recognition and rewards for hard work
- Personalised healthcare and well-being resources
- Mental health support
- Online workouts
- Flexible working environment (role dependant)
Company HQ
Midtown South, New York, NY
Leadership
Fabrice Haiat
(CEO & Co-Founder)Prior to co-founding YOOBIC in 2013, they spent 13 years as CEO of real estate eco-performance company Vizelia (acquired by Schneider Electric in 2011). Joined Schneider post-acquisition for a two year spell as VP of Global Sales, then Director of Energy Management Services.
Avi Haiat
(CTO & Co-Founder)Co-founded and was CTO of Vizelia alongside Fabrice Haiat, before spending two years heading up R&D at Schneider Electric after the company's acquisition.
Gilles Haiat
(Head of Research)Served as Head of Research alongside brothers Avi and Fabrice at Vizelia until Schneider Electric bought the company in 2011, then joined Schneideras a Software Architect before co-founding YOOBIC.
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