Engineering Manager, Booking.com
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Leading travel accommodation and experiences marketplace
Be an early applicant
Leading travel accommodation and experiences marketplace
1001+ employees
Be an early applicant
More information about location
1001+ employees
Company mission
To shape the future of travel through cutting edge technology, to make it easier for everyone to enjoy amazing experiences wherever they go.
Role
Who you are
- 3+ years of experience managing a team of engineers
- 5+ years of experience in software development with proficiency in one of the following languages: Java, Objective‑C, Swift, JavaScript, or Perl, paired with a familiarity with SQL and NoSQL databases
- Experience developing large‑scale distributed systems
- Experience with DevOps best practices such as reliability fundamentals, CI/CD, test engineering, and observability
- Familiarity with Agile best practices for the full software development life cycle such as coding standards, code reviews, and version control in Git
- Experience working with cloud technologies like AWS, Google Cloud, Docker, or Kubernetes
- In addition, for Messaging & Rewards we expect:
- Experience working with commercial and/or marketing stakeholders, translating growth, retention, or brand objectives into technical roadmaps and delivery plans
- Experience working with high‑criticality, always‑on services where uptime, latency, and correctness directly impact revenue and customer experience
- Experience building messaging systems or high‑throughput, event‑driven systems (for example: email/push/SMS platforms, streaming architectures, pub/sub pipelines, campaign orchestration engines, or similar)
What the job involves
- Messaging & Rewards is a cross-vertical technology track within Growth Marketing that powers how Booking.com communicates with travelers across their entire journey — from inspiration and booking through trip and post‑stay
- The track delivers a unified in‑house messaging platform that orchestrates marketing, transactional, and service communications across channels (email, push, in‑app, SMS, social messaging, and future channels), enabling relevant, personalized, and timely messages at massive scale
- It also operates the rewards and offers tooling that generates millions of personalized incentives per day, driving repeat bookings, cross‑vertical attach, and long‑term traveler loyalty
- As an Engineering Manager, Software in the Messaging & Rewards track, you will lead engineering teams building and operating high‑throughput, event‑driven messaging and rewards systems that are business‑critical for both Growth Marketing and the wider company. We are currently hiring for two roles within the track:
- Role 1 – Messaging Transport team: Manage an existing team handling critical email and notification transport infrastructure. This is an infra‑heavy role for an experienced EM who has worked with P0 systems and can drive long‑term technical vision as the team modernizes legacy components and leads the evolution toward a common Enterprise Messaging Hub
- Role 2 – Social Channels team: Lead a new team (4 developers + 5 contractors) focused on expanding to WhatsApp, Instagram, and other social channels. This role is more product/commercial‑focused and requires someone comfortable with ambiguity, experimentation, and intense cross‑functional collaboration with Product, Marketing, Legal, and external partners
- You will work closely with Product, Data, and Marketing stakeholders to evolve our enterprise messaging hub, modernize core infrastructure, and unlock new messaging and rewards capabilities for travelers and internal users
- This role sits in our Growth Marketing organisation in Amsterdam and is part of the wider Booking.com Tech community. You will have a chance to help one of the largest travel websites in the world
- Manage one or more teams of software engineers (typically between 5 and 10 people in total)
- Create a culture of ownership and technical excellence, leading by example
- Empower engineers to develop their careers by providing ad‑hoc and structured coaching, feedback, and growth opportunities
- Help build and enrich an inclusive work environment comprised of people from diverse backgrounds
- Contribute to projects by guiding architectural discussions, providing technical coaching to software engineers and occasionally getting hands‑on with code when it materially accelerates outcomes
- Champion engineering and operational excellence, establishing metrics and processes to monitor system health (SLIs/SLOs), reliability, and performance, and drive continuous improvement
- Provide technical guidance to your team members and to peers across Messaging & Rewards and adjacent domains (e.g. Growth Marketing, Trips, Fintech, Central Tech)
- Drive team efforts to establish and execute bottom‑up technical roadmaps that support the Messaging & Rewards strategy (e.g. enterprise messaging hub, new channels, AI‑assisted workflows, rewards platform evolution)
- Partner with Product, Data, and Marketing stakeholders to translate commercial and traveler experience goals into robust technical solutions and sequencing
- Ensure that the systems your teams own meet high bars for security, privacy, compliance, and resiliency, appropriate for high‑criticality messaging and rewards services
Our take
Booking.com has established itself as a leading digital travel company. The company reaps the benefits of its status in the market and is currently in a stronger position than its up-and-coming competitors such as Expedia, Trivago and Trip.com. Airbnb represents the sharing economy and acts as a disruptive force in this market but still has ways to go to compete with Booking.com.
In recent years, there has been considerable growth in the number of travellers wishing to travel more sustainably. And Booking.com is well positioned to attract these consumers, having introduced a Travel Sustainable badge on their platform which over 100,000 properties have achieved for their sustainability efforts.
The company was originally founded with a core focus on hotels, and the platform now offers more than 31M accommodation listings. It has also expanded into different services, including flights, car rentals, and attractions.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Health insurance
- Free access to Headspace for you and your loved ones
- Global Employee Assistance Program
- Meditation and Breastfeeding rooms at the office
- Booking Cares - 2 days per year to volunteer and learn
- Life insurance
- Disability insurance
- Pension plan
- Annual paid time off
- Parental leave - 22 weeks
- Grandparent leave - 10 days
- Care leave - 10 days
- Bereavement leave - up to 4 weeks
- Anniversary leave
- Working from Home Furniture and Ergonomic Support
- Working from Abroad - up to 20 days per year
- Discounts & Wallet credits to spend on our products
- Upgrade to Booking.com Genius Level 3
- Friends & Family Booking.com discount vouchers
- Free access to online learning platforms
- Development and mentorship programs to support career growth
- Access to trainings and workshops
- Team development opportunities
- Local discount programs
- Game rooms in offices
- On-site meals, coffee and snacks including vegan options
Company HQ
Nieuwmarkt en Lastage, Amsterdam, Netherlands
Leadership
Glenn Fogel
(CEO)Previously Vice President at Morgan Stanley. They joined Booking Holdings in 2000 and have held several high profile and executive positions since. They are currently the President and CEO
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