2nd Line IT Support Engineer, Open Cosmos
More information about location
Satellite-based solutions
Be an early applicant
Satellite-based solutions
101-200 employees
Be an early applicant
More information about location
101-200 employees
Company mission
To put satellites and the data they gather at the service of solving the biggest global challenges.
Role
Who you are
- Strong troubleshooting skills across Windows, Linux, macOS, mobile OS and SaaS platforms
- Demonstrable ability in administering M365, Entra ID, IAM, MFA/SSO, device compliance, EDR/AV and patching
- Comfortable with ITSM/ticketing, change control and documentation
- Familiarity with scripting/automation (PowerShell/Bash) is a plus
- Clear, confident communication skills — translating technical concepts for non-technical users
- Subject-matter expertise in at least one of the following:
- Microsoft tenant migrations
- Microsoft Intune
- Microsoft Endpoint Configuration Manager
- SharePoint Administration
- JIRA Administration
- API integrations
- AI adoption
What the job involves
- Our COO Teams are the engine that powers Open Cosmos’ operations
- This division brings together mission management, supply chain, and quality & product assurance to make sure every mission is delivered smoothly, reliably, and to the highest standards
- They turn plans into action, keeping us efficient and mission-ready at all times
- We're looking for a 2nd Line IT Support Engineer to strengthen our IT operations and ensure our systems, offices, and people are supported with reliable, secure, high-performing technology
- This is a hands-on technical role — combining escalated user support, deeper infrastructure work, and continuous improvement
- You’ll be the go-to point for complex issues across devices, networks, identity, and SaaS services, helping keep Open Cosmos running smoothly as we grow
- You'll own and resolve escalated issues across Windows, Linux, macOS, iOS/Android, networks, identity, and collaboration tools
- Troubleshoot, perform root-cause analysis, and implement corrective and preventative actions
- Meet SLAs and communicate clearly with users and stakeholders
- Administer Google Workspace, SSO/IAM, MFA and support our migration to M365 and Entra ID
- Manage endpoints using Intune/Jamf/MDM, including software packaging and secure baselines
- Support LAN/WLAN/VPN/DNS/DHCP/firewall changes and monitoring; liaise with providers as needed
- Manage the full device lifecycle — builds, replacements, RMAs and onboarding/offboarding
- Contribute to deployments and upgrades (office builds, Wi-Fi refresh, EDR rollouts, migrations)
- Improve automation, self-service, reporting and monitoring through scripting and tooling
- Champion security best practice across patching, hardening, device compliance, and access controls
Application process
- When applying, please submit your CV in English
Our take
Satellite data is critical in order to solve some of the world's most pressing matters, such as climate change and the loss of biodiversity. While data and precise analytical tools able to draw insights are available, the problem is they lack interoperability between platforms and the ability to combine this data from different satellites is inaccessible.
Founded in 2015, Open Cosmos is a SpaceTech startup with the aim to simplify access to space. The company designs, manufactures and operates satellites that are part of its "Open Constellation". Meanwhile its platform, DataCosmos, makes satellite data access easier for organisations and governments, combining earth observation data from multiple sources to help with the mitigation of environmental and sustainability challenges.
Partnerships with organisations such as Innovate UK, ESA and the UK Space Agency are supporting Open Cosmos as it expands operations, growing its team and ideas. Most recently. the company revealed it will be manufacturing the first 6G satellite research lab, the 6GStarLab. A huge step for the company that will position it at the forefront of next-generation space-based communication.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 6 rounds)
Nov 2023
$6.7m
GRANT
Sep 2023
$50m
SERIES B
Total funding: $64m
Company benefits
- Open Cosmonaut Culture: Aim high go beyond is the OC mantra - our teams support each other pushing science to the limits, making the impossible, possible
- We're flexible!: Prefer to mostly WFH? That's fine! Hybrid? Great! Need to take 30 mins at 3pm to get the kids from school? Go ahead! We're more interested in your contributions than when and where you're working
- Our facilities: Working on our hardware? Look no further than our state of the art lab. Prefer to be in an office sometimes? All the time? Our office has everything you need for productive working, including drinks and snacks to keep you fuelled through the day
- Enhanced parental leave: Adding to your family is stressful enough without worrying about pay during those precious first few weeks and months. The UK team enjoy enhanced pay during parts of their statutory maternity, paternity or adoption leave
- Time off: Taking time off is important for our mental health - all our Open Cosmonauts have 25 days holiday in addition to national holidays
- Core Benefits: UK team members can enjoy Medicash, income protection and death in service benefits. Spain team members can enjoy access to a tax saving platform Cobee
- Career development: Having a successful team makes a successful company. We're at the forefront of technology so learning and building an enabling career for you is central to everyone's success
- Team days and social events: Getting to see our colleagues in person, especially when we work in different countries, is so important. We hold monthly team days, quarterly all company catch ups, summer parties and Christmas celebrations
Company HQ
Harwell, UK
Leadership
Rafel Jordá Siquier
(Founder & CEO)Previously, Rafel was an aerospace engineer at zero2infinity as well as a flight test center and flight line production engineer at Airbus Defence and Space. He was also the founder and coordinator of Upper Atmosphere Space Launcher.
Aleix Megias Homar
(Co-Founder & COO)Aleix has a professional history in engineering, having previously worked as a autonomous systems engineer for RAL Space, a flight dynamics engineer for Airbus Defence and Space as well as a systems engineer for the European Space Agency.
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