Customer Success Manager, Merantix

• We are looking for someone who enjoys working with customers, solving problems, and helping organizations adopt new technology
• 2–5 years of experience in a customer-facing role (e.g. customer success, consulting, implementation, account management, or similar)
• Strong communication and relationship-building skills
• A proactive mindset and the ability to work directly with enterprise stakeholders
• Strong problem-solving skills and attention to detail
• Curiosity about AI technologies and how they can improve real-world workflows
• If you’re excited about helping leading organizations adopt AI to transform sustainability workflows, we’d love to hear from you
• Even if you don’t meet every requirement listed above, we encourage you to apply
• We care most about curiosity, problem-solving ability, and people who will push through obstacles to make sure our customers succeed

Desirable

• We are looking for a Customer Success Manager to help enterprise customers implement Briink’s AI workflows in their ESG reporting processes. The role sits at the intersection of customer success, product, and technical implementation, helping large organizations integrate AI into complex sustainability workflows
• You will work directly with enterprise customers to help them implement AI into their ESG and sustainability workflows
• Supporting customers during pilots, onboarding, and early deployments
• Helping customers set up ESG workflows, questionnaires, and document analysis processes in the Briink platform
• Acting as a trusted partner to customers, helping them apply Briink to their sustainability reporting and ESG analysis processes
• Running customer check-ins and success meetings to ensure clients are achieving value from the platform
• Supporting product demos and answering customer questions during implementation
• Working closely with the product and engineering teams to relay customer feedback and improve the platform
• Identifying opportunities to expand platform usage and grow accounts
• You will gain hands-on experience implementing AI systems for large global organizations