Customer Success Specialist, Medicspot
£28-35k
Quick and easy access to healthcare
Be an early applicant
Quick and easy access to healthcare
1-20 employees
Be an early applicant
£28-35k
1-20 employees
Company mission
To provide convenient and effective health care that gives patients the best health outcomes.
Role
Who you are
- 3 years of experience in a customer-facing role, preferably in healthcare
- An understanding and interest in nutrition, with completion of short courses, working towards a qualification, or already a qualified nutritionist or dietician
- Excellent verbal and written communication skills
- Ability to work well both independently and with a team
- Strong problem-solving skills and attention to detail
- Comfortable with technology and working in a remote environment (Intercom, Slack, Microsoft Office)
- Familiarity with customer support tools
- Empathy and patience when helping patients
What the job involves
- Why you should apply…
- Job responsibilities include, but are not limited to:
- Handle patient enquiries - Handle pre- and post-registration questions via email and live chat, making sure patients get quick and accurate responses
- Host prospect calls - Lead video calls to give personalised advice and turn prospects into happy patients
- Coaching and supporting patients - offering guidance, tips and support for nutrition, as well as support and encouragement to patients on their weight loss journey
- Update our content - Keep our help articles and website info fresh and accurate, as well as developing our chat workflow and AI answers
- Gather feedback - Collect and analyse patient feedback to help us get even better
- Support the team - Jump in to help with broader patient service and operations tasks
- Go above and beyond - Proactively call patients at the end of their first month to ensure they’re having a great experience
- Own the experience - Ensure every patient has a smooth and positive journey
- This role might not be for you if…
- Medicspot isn’t the place for everyone, and that’s okay. We’re a fast-moving startup with big ambitions and a clear focus on solving the global obesity crisis. If any of the following apply to you, this probably won’t be the right fit:
- You need a clear 5-year career plan. If uncertainty and ambiguity make you uncomfortable, this role isn’t for you. Our path forward isn’t always straight, and opportunities arise in unexpected ways. We need someone who can adapt, pivot, and thrive in the unknown
- You shy away from tough problems. If you prefer to stay in your comfort zone, or are looking for an easy role where you can coast, this isn't the right place. We’re tackling some of the biggest health challenges out there, and we need people who are excited by hard problems and keen to learn new skills to solve them
- You don’t like wearing multiple hats. If you want a narrow role with fixed responsibilities, Medicspot isn’t the right opportunity for you. In our team, everyone contributes in various ways beyond their core responsibilities. Flexibility is key, and you’ll be expected to jump in wherever help is needed
- If this sounds like the kind of environment where you’ll thrive, we’d love to hear from you. If not, no hard feelings - we want to ensure Medicspot is the right fit for you and us
Application process
- Video interview with recruiter (30 mins)
- Video interview with line manager and CS team member (45 mins)
Our take
The UK weight loss market is flooded with diets and treatments, but many people struggle to find lasting solutions. With busy lifestyles, lack of motivation, and the difficulty of maintaining weight loss all making it hard for many to success long term.
Medicspot offers clinically-proven weight loss treatments deisgned to provide real, lasting results. Its program helps individuals lose up to 26% of their body weight in 84 weeks, with ongoing support from health coaches, dieticians, and behaviour change courses. The service aims to address not just the physical aspect of weight loss, but also the behavioural challenges that often hinder long-term results, offering tools for sustainable lifestyle changes.
With a growing demand for convenient treatments, Medicspot is focused on growing its network of clinics across the UK. Already offerings an array of telemedicine solutions for the NHS, the company is focused on expanding the number of pharmacies it works with and to put pharmacies at the forefront of primary care.
Freddie
Company Specialist at Welcome to the Jungle
Insights
89% employee growth in 12 months
Company
Funding (2 rounds)
Mar 2020
$2.1m
ANGEL
May 2018
$1.4m
SEED
Total funding: $3.4m
Company benefits
- Life insurance and income protection
- Flexible working
- 25 days holiday
- Enhanced pension scheme
- Free private healthcare
- Enhanced maternity/paternity/adoption pay
- Team socials
Company values
- Have fun and deliver: If you enjoy getting things done and making a difference you’ll fit in
- Entrepreneurial: We take small bets and iterate quickly. We openly fail, learn and go again
- Supportive and direct: We’re direct and call out unhelpful behaviour whilst being empathetic and kind to others
Company HQ
Chelsea, London, UK
Leadership
Dr Zubair Ahmed
(Founder & CEO)Having studied medicine at the University of Aberdeen, Zubair practiced as a GP in England and Scotland. After realising that access to primary healthcare could be made much simpler, they co-founded Medicspot in March 2016 and has served as CEO since.
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