Global Customer Success Specialist, Awin
German Speaker
Connecting businesses with customers around the world
Job no longer available
Connecting businesses with customers around the world
1001+ employees
Job no longer available
1001+ employees
Company mission
To empower advertisers and publishers of all sizes to grow their businesses online.
Role
Who you are
- 2+ years’ affiliate marketing experience
- Enthusiastic, committed and an epic amount of tenacity!
- Excellent customer service skills
- Ability to see the bigger picture and identify areas of opportunity and risk
- Committed to growing the service division as quickly as possible, providing friendly and efficient support fast tracking advertisers
- Seeks ownership and readily accepts accountability
- Excellent time management and organisational skills to maintain own work flow and meet deadlines
- Confident and excellent communicator with a keen attention to detail
- Fast learner and eager to deepen knowledge and understanding
- Numerate with a good level of knowledge of MS Office packages
- Fluent German (spoken and written)
What the job involves
- As Global Customer Success Consultant you will be responsible for delivering on-demand services for advertisers purchasing support to assist them with the growth of their affiliate programme
- This would include launch strategy advice, training, publisher recommendations or housekeeping tasks as well as testing any new opportunities as part of exploring opportunities to drive revenue
- As well as on-demand services, the Global Customer Success Consultant will also support the Global Operations Specialist to maximise advertiser potential on Awin Access. Whether that’s addressing accounts falling into decline, or hot prospects early in their journey to accelerate development
- This role will include a variety of additional tasks assisting the wider department, with projects covering publisher engagement and unlocking new business partnerships to name just a few. A fantastic opportunity to be part of a fast paced and dynamic team who are passionate to help progress the grassroot brands of the future
- Execute any on-demand services on offer to provide flexible support and maximise the GP potential for Awin Access advertisers
- Provide professional guidance to the highest standard building upon the reputation of the solution
- The ability to be reactive and supportive of client goals during seasonal peaks
- Be the first point of contact for an advertiser seeking additional help, to ensure the go-to is Awin and not an external 3rd party
- Developing creative and innovative client strategies in line with a range of success metrics
- Presenting confidently, both internally and externally, and competent at holding attention and comfortable in presenting to a senior level
- Supporting or taking ownership of short term departmental projects focused on quick-wins
- Drive activation of selective publishers in key markets, supporting the Global Customer Success Specialist
- Assisting the Global Customer Success Specialist by supporting on risk management tasks
- Assisting the Head of Global Alliances with the Awin Access Ambassador scheme & partnership onboarding and activation
Our take
Serving a global community of advertisers, agencies, and publishers, Awin provides its clients with tailored business insights. It connects companies with international customers by fostering trusted partnerships to drive sustainable growth.
The company’s global affiliate network spans 17 offices worldwide, with more than 250,000 contributing publishers and over 25,000 advertisers. It has forged strong partnerships with major companies, including ShareASale and Sideqik and generated 200 million in sales for its advertisers in 2022.
The company has been focusing on boosting its network of agencies and is already turning the conversation toward the future of affiliate marketing (such as metaverse advertising). Awin has shown a high level of adaptability within the market and is well poised to see further substantial growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Funding (2 rounds)
Jul 2014
$0.2m
SEED
Mar 2014
$2.5m
SEED
Total funding: $2.7m
Company benefits
- Private Health/Vision/Dental Insurance
- Up to 28 Days Annual Holiday
- 2 Paid Days Off/Year to Volunteer During Working Hours
- In-House Language Courses
- Subsidised Corporate Gym Membership
- Childcare Vouchers
- Cycle to Work Scheme
- Personal & Business Travel Insurance
- Medical, dental and optical insurance
- Season ticket loan
- Free fruit and sweets
Company HQ
Prenzlauer Berg, Berlin, Germany
Leadership
Adam Ross
(CEO)Was COO before becoming CEO at Awin. Former COO of Affiliate Window.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job