Digital Customer Success Manager, MagicSchool AI
$95-108k
OTE
$80-88k
BASE
+ Offers Equity
AI education platform
Open for applications
AI education platform
201-500 employees
Open for applications
$95-108k
OTE
$80-88k
BASE
+ Offers Equity
201-500 employees
Company mission
To develop cutting-edge AI solutions that empower educators and inspire students.
Role
Who you are
- You act like the CEO of your accounts. You don’t wait for someone else to fix the problem. You figure it out quickly and get it done
- You know how to run a room, ask the right questions, and build trust. You’re equally comfortable with a skeptical teacher or a data-driven administrator
- You stay on top of every detail, every account, every deadline. You use tools, data, and systems to work smarter and scale your impact
- You move fast, learn constantly, and treat feedback as fuel
- Minimum 2-3 years in a customer-facing role such as customer success, account management, or EdTech implementation in a tech/Saas company
- Proficiency with CRMs and customer success tools such as Gong and Salesforce
- A proven track record of meeting NRR and retention targets
- Prior experience in K–12 education, a plus
What the job involves
- As a Digital Customer Success Manager, you will own a large portfolio of small schools and districts
- Your job is to drive results. You will ensure partners not only adopt MagicSchool, but use it regularly, deeply, and with measurable impact
- You are the connector between our platform and real classrooms
- You’ll onboard school leaders and educators, coach them through behavior change, and identify growth opportunities that drive retention and expansion
- Your success is measured in real outcomes: adoption, renewal, impact, and revenue. You will be expected to own your portfolio like a business
- Lead onboarding experiences that do more than check boxes. Drive weekly platform usage, integrate MagicSchool into instructional routines, and position partners for long-term success
- Hit key metrics: 90 percent or more weekly usage across your schools, 90 percent or more renewals, and over 110 percent Net Revenue Retention. Track, analyze, and act on signals to make sure your partners are growing or to intervene early when they’re not
- Build trusted relationships at every level of a school system, from classroom teachers to district superintendents. Speak the language of pedagogy and budgeting, and position MagicSchool as a must-have, not a nice-to-have
- Build tutorials, guides, videos, and other resources that help customers succeed independently. Reduce barriers to adoption, share best practices, and amplify what works across your portfolio
Our take
MagicSchool AI is levelling up education with its generative AI tools designed to enhance both teaching and learning environments. Initially focused on creating AI-driven resources for educators, the company is now expanding to provide tools directly for students, to support various learning activities and improve educational outcomes.
These tools are built to streamline and enrich the educational experience with customized AI solutions that cater specifically to the needs of teachers and students. By working closely with educational institutions and incorporating feedback, MagicSchool aims to address common challenges in education and make AI a valuable asset in the classroom.
With substantial funding to its name, it's clear that investors see the potential in MagicSchool's proposition. The company is now ready to take the next step in its mission of integrating AI into educational settings to benefit both teachers and students.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Jun 2025
$60m
LATE VC
Feb 2025
$45m
EARLY VC
Total funding: $122.4m
Company benefits
- Work from home: We offer the flexibility and comfort of working from home, while fostering a unique culture built on relationships, trust, communication, and collaboration - regardless of location.
- Unlimited PTO: We offer unlimited time off to promote work-life balance. We work hard for our teachers and encourage our employees to rest and take the time they need in service to their work.
- Insurance: We offer various medical plans, provided at low to no premiums as well as low premium dental and vision coverage so you can take care of yourself and your family.
- 401k Match: We match 100% of the first 1% and 50% of your next 5% towards your 401(k).
- Stock Options: All of our employees are offered generous stock options, vested over 4 years. If we do well, you do well!
- Parental Leave: We offer 12 weeks paid parental leave for recovery and bonding with the newest addition to your family.
- Wellness: Every month, you receive an additional $100 monthly wellness stipend - to spend on whatever you please!
- Office Setup Stipend: When you join the MagicSchool team, you’ll automatically receive a $500 stipend to set up your home office to meet your needs.
Company HQ
Civic Center, Denver, CO
Leadership
Adeel Khan
(Founder & CEO)Previously a Founding School Director/Managing Director of Schools at DSST Public Schools. Prior to that, they were a Social Studies Teacher at KIPP Metro Atlanta and a Special Education and English Teacher at Teach for America.
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