Senior Video & Motion Designer, Ada
3-4 days a week in office
AI customer service company
Job no longer available
AI customer service company
501-1000 employees
Job no longer available
3-4 days a week in office
501-1000 employees
Company mission
To repair broken brand interactions and restore the customer experience.
Role
Who you are
- 5+ years in motion design, animation, and/or end-to-end video production for brand, marketing, or product storytelling
- Proven experience translating technical or conceptual concepts into compelling motion narratives
- Skilled in filming and producing original footage that forms the backbone of compelling, high-end video deliverables
- A portfolio that demonstrates mastery of pacing, timing, rhythm, and storytelling through motion
- Experience collaborating with cross-functional partners — creative, marketing, product, comms, executive team — and leading creative direction for video projects
- Experience in SaaS B2B storytelling is strongly preferred
- Someone Toronto-based or in the GTA who is able to be at the hub 3-4 times per month exclusively for shooting
- Advanced proficiency in After Effects, Premiere Pro, and related tools (Cinema 4D / Blender / Photoshop / Illustrator)
- Knowledge of color grading, audio design, and rendering
- Familiarity with AI-enhanced creative workflows — text-to-image or video generation, motion plugins, automation scripts, or generative editing
- Comfortable working in multiple aspect ratios and formats (social, web, broadcast, vertical)
- Bonus: Understanding of 3D, interactive motion, or real-time environments (Unreal, Unity, WebGL)
- Can distill complexity autonomously. Translating concepts in AI and automation into relatable human stories
- Is energized by storytelling at the intersection of creativity and technology
- Thinks strategically about how motion visuals can clarify and influence, not just decorate
- Is curious, collaborative, iterative, and unafraid to experiment with new tools or approaches
- Thrives in an exciting, fast-paced, evolving industry
What the job involves
- We’re looking for a Senior Video & Motion Designer to bring Ada’s people and AI-powered stories to life through visually stunning, emotionally resonant content. You’ll lead concept-to-delivery production, from filming and motion design to experimenting with next-gen creative tools, shaping how the world experiences our brand. We are looking for someone that lives in Toronto or the GTA, as the role requires to be in our office a few days a month. This role reports directly to the Creative Manager
- Translate abstract or technical ideas about AI and automation into accessible, emotionally resonant visual narratives
- Lead concept-to-delivery creation of motion graphics and video content that brings complex AI-powered experiences to life — from product explainers and customer stories to campaign spots and keynote visuals
- Partner closely with brand, product marketing, content, and occasionally, executive teams to define the visual voice of Ada across all motion touchpoints
- Design and animate across mediums — from cinematic brand videos and product demos to social media, event, and internal stories
- Develop and maintain scalable motion systems: animation libraries, transitions, templates, and toolkits that ensure consistency across platforms
- Experiment with new storytelling methods, including the use of AI-assisted tools for ideation, motion, and video workflows (e.g., generative video, style transfer, voice synthesis)
- Stay ahead of design, motion, and AI trends to continually innovate how we communicate complex technology in simple, compelling ways
Application process
- Please submit a copy or link to your portfolio along with your resume
- Due to the high volume of applications, we will only contact candidates whose qualifications match closely to the requirements of the position. We appreciate the time you have invested in learning more about us
Our take
More and more, customer interactions are moving online. There is an increasing need for automated solutions to handle high demand and ensure positive customers experiences. Ada is the leading technology provider of Automated Brand Interactions. Its bots rely on artificial intelligence to answer customers’ sales and service questions, empowering companies with digital-first, omnichannel experiences at scale.
The company has automated billions of brand interactions and supports over 320 brands across the globe including Zoom, Facebook and Square. Its technology includes a no-code platform, which lends to its popularity. Ada has focused on expanding its product suite and generative AI capabilities as it sets out to optimize all customer experiences across the board.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-29% employee growth in 12 months
Company
Company benefits
- Generous stock option plan
- Unlimited vacation
- Wellness account
- Extended health coverage
- Dental/optical/travel insurance
- Life insurance
- Employee and family assistance plan
- Flexible work schedule
- Digital first, fully remote with WFH budget
- In-house social worker
- Paid parental leave for Canadian and U.S. residents
- Development opportunities
Company HQ
Wellington Place, Toronto, ON
Leadership
Mike Murchison
(CEO & Co-founder)Previously co-founded Nucleus, Atlus, WhatsNext Lab and Volley.
David Hariri
(Designer, Developer & Co-founder)Experience as Developer for Teehan+Lax, and co-founder of Volley.
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