Payment Risk Operations Lead, Roblox
$108.3-132.7k
+ Equity
More information about location
3-5 days a week in office (San Mateo, CA)
Online gaming and entertainment platform
Open for applications
Online gaming and entertainment platform
1001+ employees
Open for applications
$108.3-132.7k
+ Equity
More information about location
3-5 days a week in office (San Mateo, CA)
1001+ employees
Company mission
To connect a billion people with optimism and civility.
Role
Who you are
- Payments & Risk Expertise: 5-7+ years in payments, risk, compliance, owning operational workflows, leading projects, and managing large-scale payment systems, with proven experience solving complex cases
- Strong analytical and critical thinking skills: Demonstrated ability to assess complex data, identify fraud patterns, and develop effective mitigation strategies
- Technical Proficiency: Advanced proficiency with data analysis and visualization tools (Tableau, Excel/Google Sheets). Hands-on experience with payment processing platforms (e.g. Tipalti), CRM systems (e.g., Zendesk), and identity verification tools (e.g., Veriff) are highly preferred
- Compliance Knowledge: Deep understanding of the payments ecosystem and associated regulatory frameworks, including AML regulations, KYC/CIP requirements, and sanctions screening
- Exceptional Communication: Outstanding written and verbal communication skills, with the ability to articulate complex payment and risk issues clearly to Creators, internal stakeholders, and leadership
- Leadership & Mentorship: Demonstrated ability to lead projects, influence cross-functional partners, and guide junior team members
What the job involves
- As a Lead, Payment Risk Operations on the Developer Exchange Team, your primary role is to act as a crucial support system for our vibrant Creator community
- Your core responsibility is to facilitate a seamless process for Creators to convert their earned virtual currency into real-world money
- You will work in a small but supportive team
- The Lead, Payment Risk Operations reports directly to the DevEx Payment Manager
- Process and approve high-value payments through our external processor (Tipalti), identifying and resolving systematic issues to improve efficiency and accuracy
- Execute in-depth investigations into anomalous money movements and potential money laundering activities (AML), investigating sophisticated abuse vectors such as regional pricing abuse, item exploits, and unauthorized resale
- Develop and refine risk rules and policies to manage community and business risk without hindering legitimate user growth
- Generate actionable analysis on the size and scope of emerging threats to help inform the product and engineering roadmap for new defenses
- Conduct manual reviews and own the end-to-end validation for high-risk accounts and transactions within our ecosystem
- Manage and verify complex tax documentation (W-8/W-9) for domestic and international payees during mass payment cycles to ensure full compliance
- Monitor payment SLAs, analyze performance, and propose workflow improvements to enhance chargeback win rates and reduce payment friction
- Act as a primary escalation point for sensitive Creators communications regarding payment disputes, account security, and compliance issues, providing clear and empathetic resolutions
- Partner cross-functionally with Safety, Legal, Engineering, and Finance teams to surface insights, codify new abuse policies, and answer critical business questions
- Mentor junior specialists by providing expert guidance on complex cases and fostering a culture of excellence within the team
Our take
Online gaming may be a well-established space, but Roblox has distinguished itself as a leader by empowering its community to build, share, and profit from their own creations, turning game development into an accessible, rewarding ecosystem for millions of users.
In addition to standard games, the platform offers virtual worlds and other experiences to explore and interact with. Its platform provides an online ecosystem for millions to create, socialize, chat, and explore immersive experiences with friends. In fact, in the US its used by two-thirds of children aged 9 to 12.
While the platform does face scrutiny over users safety (particularly given its young audience) the company's efforts to strengthen parental controls and open dialogue through initiatives like its new Parents Council signal a growing commitment to addressing these challenges. At the same time, its financial performance and creator-focused investments underscore a business in very strong health. With record payouts to developers, an expanding older player base, and a platform that increasingly rewards creative talent, Roblox's trajectory remains one of innovation and impressive growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
25% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Jan 2021
$520m
SERIES H
Feb 2020
$150m
SERIES G
Total funding: $922.8m
Company HQ
South San Mateo, San Mateo, CA
Leadership
David Baszucki
(Founder & CEO)Studied Electrical Engineering at Stanford before founding Knowledge Revolution in 1990, where they spent 9 years as CEO. They worked as VP of MSC.Software for 2 years, and started Roblox in 2005.
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