Client Success Manager, Wonder
$88-110k
OTE
$70.4-88k
BASE
+ Equity
More information about location
3 days a week in office
Extraordinary food that comes to you
Be an early applicant
Extraordinary food that comes to you
1001+ employees
Be an early applicant
$88-110k
OTE
$70.4-88k
BASE
+ Equity
More information about location
3 days a week in office
1001+ employees
Company mission
To remake the relationship Americans have with food by revolutionising home dining.
Role
Who you are
- We're looking for a motivated and ambitious go-getter, a true hunter who thrives in a fast-paced, dynamic startup environment
- A minimum of two years of proven, quota-carrying experience in a new business acquisition or outside sales role
- Demonstrated success in a B2B Account Management or Client Success role, with a strong track record of upselling and driving revenue growth
- Exceptional communication, negotiation, and relationship-building skills
- A history of thriving in fast-paced, high-pressure environments
- Strong analytical skills with an aptitude for leveraging data to identify strategic growth opportunities
- Proficiency with CRM systems (e.g., Salesforce) and the ability to travel for in-person client meetings as required
What the job involves
- This isn't your average Client Success role: it's a high-growth, high-impact sales position disguised as account management impacting the bottom line at Grubhub
- If you're a closer with a passion for building relationships and a relentless focus on revenue growth, this is your opportunity to own a portfolio of high-value corporate clients
- You’ll manage high-value corporate clients like banks, law offices, and tech firms who rely on Grubhub to feed thousands of employees daily, and you’ll play a central role in expanding programs as companies rethink their in-office and at-home meal programs and benefits
- Drive aggressive revenue growth and retention through strategic upselling and cross-selling within a dedicated portfolio of corporate accounts
- Drive partnership growth by dedicating approximately 25% of time to live customer touchpoints, including facilitating scheduled meetings, conducting in-person visits, and managing inbound inquiries to deliver high-touch stakeholder engagement
- Act as a primary internal advocate for your clients, providing essential feedback to product and leadership teams to improve the user experience
- Serve as a trusted product expert, providing tailored recommendations and solutions to help clients maximize the value of their Grubhub platform
- Proactively identify and resolve client concerns, expertly navigating high-stress situations to maintain a positive and seamless client experience
- Collaborate cross-functionally with Sales, Product, and Support to optimize the client journey from onboarding to renewal
Our take
Food delivered to your door often gets cold and soggy as it travels in a courier's bag from the restaurant to your home. Using Wonder, customers order food from a mobile app, which is cooked in a truck right outside your door. It aims to improve the standard of home-delivered food, both the quality of product – working with world-renowned chefs – and the experience itself.
Wonder has received fair criticism surrounding poor environmental consideration, as each kitchen/van sits idle with the engine running whilst food is prepared. A study by the US Department of Energy found that banning the unnecessary idling of personal vehicles would be the same as taking 5 million vehicles off the roads.
Despite this, Wonder has sustainability strategies involving food sourcing, reducing food waste, sustainable packaging, and, notably, an emissions-neutral fleet. Wonder has received enormous funding, bringing it to a valuation of $7 billion, and the number of vans distributed across North America is expected to multiply exponentially.
Steph
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
May 2025
$600m
LATE VC
Mar 2024
$700m
LATE VC
Total funding: $2.1bn
Company benefits
- 401k with employer match
- Medical, dental, vision
- Health savings account with employer match
- 100% employer paid life insurance
- 2x pay if you work on holidays
- Learning and development opportunities to advance your career
- Wonder offers hourly employees stock options
Company HQ
World Trade Center, New York, NY
Leadership
Marc Lore
(Founder & CEO)Has previously (co-)founded the following companies: Global Association of Risk Professionals, The Pit, Quidsi, Jet.com, Mojo, Wizard and City of Telosa.
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