Cloud Support Associate, Amazon
The largest online retailer and technology provider
Job no longer available
The largest online retailer and technology provider
1001+ employees
Job no longer available
1001+ employees
Company mission
To be Earth's most customer-centric company.
Role
Who you are
- Computing (Linux/Windows)
- Networking, Security
- Storage & Contents Delivery Network
- Deployment
- Developer & Mobile Services (Serverless, Web Mobile, IoT)
- Database, Analytics, Big Data
- Bachelor’s degree achieved or expecting graduation in 2024
- Flexibility to working weekend shifts as part of a five-day-week offset (Sun-Thurs or Tues-Sat)
- Applicants must not have restriction of traveling abroad, issuing long period visa
- Possible to work in Ireland, Dublin
- Fluent in Korean and English
Desirable
- 0-1 years of experience in Linux/Windows systems administration, database design and optimization, big data analysis, network administration, and dev ops
- Majored engineering in one of the branches (CSE/IT/ECE/EEE) or MCA with an aggregate of 65% overall or
- Basic knowledge in one or many of these IT technologies – Computing / Networking / Databases / Security / Big Data & Analytics / DevOps / Programming
- Passionate about customers and new technology
- Experience working within the software development or Internet industries
- Experience managing full application stacks from the OS up through custom applications
- Demonstrated proficiency in systems administration (Linux/Window), network administration (DNS, IPsec, BGP, VPN, Load Balancing), or programming (Java, Perl, Ruby, C#, and/or PHP)
- Advanced English communication skills
- Excellent oral and written communication skills
- Strong customer focus & Multi-tasking skills
- Self-starter who is excited about technology
- Troubleshooting / Support experience
What the job involves
- Amazon has built a reputation for excellence and Amazon Internet Services (AISPL), the local reseller of AWS is carrying on that tradition while leading the world in Cloud technologies. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies
- As a member of the AWS Support team you will be at the forefront of this transformational technology assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications
- You will work with leading companies in this space and directly with the engineering teams within Amazon developing these new capabilities
- The AWS Support team is seeking engineers that enjoy solving problems, working with customers, and that have backgrounds from a variety of different fields
- You will be surrounded by people that are wickedly smart, passionate about cloud computing, and believe that world class support is critical to customer success
- Learn and use groundbreaking technologies
- Respond to customer’s technical inquiries via phone, chat and email
- Troubleshoot and solve technical problems of AWS customers, and drive customer communication during critical events
- Leverage your day-to-day experiences to provide the voice of the customer to internal AWS teams
- You will mainly support Korean customer to use AWS in Ireland, Dublin
Our take
Amazon is the world's largest online retailer, and is well-known for its disruption of well-established industries. The company is present in numerous verticals, including cloud computing with Amazon Web Services, AI with its range of Alexa devices and a global marketplace more commonly referred to as 'the everything store'. Acquisitions include Ring, Twitch, Whole Foods Market, and IMDb.
More recently, Amazon has been focused on leading the "third wave in digital advertising". Many businesses are now shifting ad dollars to retailers, which before would have been spent with online media platforms. Amazon's seen great success in the space, with its revenue from advertising now higher than its Amazon Prime membership scheme, audiobooks and digital music combined. This growth is particularly impressive considering its digital ad rivals (like Snap, Alphabet, and Meta) have suffered declines due to wider macroeconomic factors and Apple's iOS privacy changes.
Despite its dominant market position, Amazon will continue to be challenged over the next decade, including sustaining AWS's cloud dominance in the face of Google and Microsoft. On top of this, the company's e-commerce division is facing profitability problems despite its 2023 post-IPO debt funding of 8 billion. It will need to find new ways to stay above their competitors.
Steph
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Company HQ
South Lake Union, Seattle, WA
Leadership
Jeff Bezos
(Founder & Executive Chairman)Jeff is an American business magnate, media proprietor, and investor. As well as founding Amazon, Jeff founded Blue Origin, an aerospace manufacturer and sub-orbital spaceflight services company and also owns The Washington Post.
Andy Jassy
(President & CEO)Joined Amazon as a Marketing Manager in 1997. Developed AWS with Jeff Bezos, and became CEO of Amazon in 2021.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 367 more jobs at Amazon