Customer Solution Engineer, Weaviate
Open-source vector search engine
Be an early applicant
Open-source vector search engine
21-100 employees
Be an early applicant
21-100 employees
Company mission
To create open source, AI-first infrastructure for the next wave of software development.
Role
Who you are
- 10+ years of experience in a technical role like a Technical Account Manager, Solution Engineer, Solution Architect, or a similar role within the tech industry, preferably with a focus on software or database technologies
- Experience with python and/or Go as well as SME in AI use cases and technology (generative search, RAG implementation, vector DBs)
- Strong problem-solving skills and the ability to diagnose and resolve complex technical issues
- Familiarity with cloud services (AWS, GCP, Azure) and infrastructure as code tools like Terraform and Kubernetes
- Experience with monitoring tools like Grafana and Prometheus is advantageous
- Exceptional communication skills, capable of explaining complex technical concepts in clear, customer-friendly language
- A proactive, customer-first mindset, with a dedication to resolving customer issues and enhancing their experience with our products
- Ability to work independently, managing your workload and priorities in a remote work environment
- Alignment with Weaviate's company values, demonstrating a commitment to innovation, quality, and teamwork
What the job involves
- In this role, you’ll provide hands-on technical guidance, troubleshoot issues, and help enterprise customers fully leverage our vector database while driving scalable processes and innovation
- As a member of Weaviate’s Customer Solution Engineering Team, you will provide hands-on technical guidance and ensure our enterprise customers can effectively utilize our vector database to its fullest potential
- You will work closely with customers to troubleshoot issues, guide them through complex setups, and ensure their success with our products
- You will use your learnings and experience to instill repeatable processes and playbooks into our CSE, Product, and Engineering organizations to ensure Weaviate can scale effectively as our customer base grows
- Provide expert technical guidance and support for Weaviate's products. Assist customers with deployment, configuration, troubleshooting and usage best practices
- Collaborate with our engineering teams to diagnose and resolve software issues, ensuring high availability and performance for all users
- Contribute to product development by reporting back customer feedback and participating in planning sessions to discuss improvements or new features
- Offer guidance and support to customers during product updates, migrations, and deployments
- Lead data migrations for customers moving from a proof of concept, or open-source deployment to our enterprise offerings
- Contribute to the evolution of our CSE team by designing and implementing the activities, playbooks and structures required to support our growing customer base
Application process
- Be aware that conducting a background check is part of our onboarding
Our take
Vector search, powered by machine learning, is able to capture the context of unstructured data, and find similar data using approximate nearing neighbour algorithms. Weaviate, founded in 2019, is an open-source vector search engine. With it, users can index billions of data objects to search through, and find the right results quicker and more effectively.
Weaviate delivers high-speed similarity search over raw vectors or data objects. Its hybrid search allows users to combine keyword-based search with vector search, and its generative search enabled them to combine generative models with their data. A handful of companies are beginning to deliver vector search, but Weaviate’s open-source-first attitude and pay-as-you-grow offerings are what makes it stand out.
Previously known as SeMi Technologies, Weaviate has seen significant interest and investment. The company has said that funds received will help it work towards making Weaviate the standard in open-source vector search, allowing it to expand its teams, user community, and list of partners, as well as refining its ML models and modules.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Company benefits
- Work equipment - This includes a shiny new MacBook and a budget for (upgrading) your home or digital office
- Flexible remote work - This includes working from anywhere, decide which work rhythm and balance works for you, and you have flexibility when taking time off
- Company trips - With a global distributed team, we can treat ourselves to meet each other in person in the most beautiful places e.g. Italy
Company values
- Be Kind: Our people make working at Weaviate a joy. Their kindness is the magic, which contributes to our success
- Work together as one: We combine our different perspectives and support each other to move forward
- Strive for excellence: We surpass expectations and do what's best for our customers and our community
- Encourage transparency: Be transparent - by default. We share our knowledge and expertise with our colleagues and community
- Inspire trust: We explore new technologies and the world around us. As optimists, we expect the best in people
Company HQ
Jodenbuurt, Amsterdam, Netherlands
Articles
Leadership
Bob van Luijt
(Co-Founder & CEO)Chairman of the Creative Software Foundation. Founded Kubrickology Innovations.
Etienne Dilocker
(Co-Founder & CTO)Managing Dirctor of Dilocker Software Engineering & Consulting.
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