Application Support Engineer, Cubic3

Ireland

Salary not provided

Plus ESOP

SQL
C#
Azure
Postman
Junior, Mid and Senior level
Dublin
Cubic3

Global connected software & analytics

Be an early applicant

Cubic3

Global connected software & analytics

201-500 employees

B2BEnterpriseCarsTransportInternet of ThingsAgricultureSaaSTelecommunications

Be an early applicant

Salary not provided

Plus ESOP

SQL
C#
Azure
Postman
Junior, Mid and Senior level
Dublin

201-500 employees

B2BEnterpriseCarsTransportInternet of ThingsAgricultureSaaSTelecommunications

Company mission

To solve connectivity challenges for OEMs so they can capitalise on the enormous commercial opportunities the SDCV era will deliver the industry.

Role

Who you are

  • We are looking for an energetic, enthusiastic Application Support Engineer who is committed to their work, and should be comfortable working in a fast paced, highly flexible environment
  • Fluent English
  • A degree level qualification in a technical discipline such as Computer Science or Software Engineering
  • Knowledge and experience of administering or using Microsoft IIS
  • Knowledge of Database technologies (Microsoft SQL Server) and working fluency in SQL
  • Ability to diagnose & address application issues
  • Working Knowledge of IT Hardware and Software
  • Ability to learn and master employer-specific software
  • Complex problem solving
  • Written and verbal communication skills
  • Customer Focused with excellent written and verbal communication and reporting skills
  • Demonstrable ability to learn technical information, processes and applications quickly
  • Excellent attention to detail and the ability to multitask and work effectively within a fast-growing organization
  • Demonstrated ability to be flexible and take a proactive approach to problem solving

Desirable

  • Experience with cloud infrastructure (Azure)
  • Experience using tools like Postman to create and save simple and complex HTTP/s requests
  • Basic knowledge of programming concepts, preferable C#
  • Experience in building effective relationships with development teams and clients

What the job involves

  • The role will be responsible for providing excellent technical support and customer service as part of our Level 2 support
  • Coordinate with support and development teams to resolve application and system issues
  • Design and maintain expertise in flow of application process and systems related to company
  • Administer and resolve applications issues, provide updates and perform root cause analysis
  • Supervise all alerts related to application and system procedures and provide services pro-actively
  • Maintain good professional relationships with counterparts of engineering and customer support departments
  • Organize and implement projects ranging from small to medium size and provide assistance to all processes under guidance of Software Engineers
  • Perform root cause assessment and debug all issues on server domain, and availability of applications
  • Coordinate with test department to assist in releases and deployments to various environments and production outputs
  • Provide support and identify all issues and prepare appropriate documentation all issues and solutions
  • Manage all production system and recommend ways to optimize performance and provide solution to problems and prepare reports for all problems
  • Identify and provide resolutions ranging in complexity from medium to high

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Insights

Top investors

17% employee growth in 12 months

Company

Company benefits

  • 25 days annual leave + 2 company days
  • Health Insurance
  • Pension Contribution
  • ESOP
  • Tax saver scheme
  • Bike to work scheme
  • Sports and social activities
  • Great annual office outings (Summer BBQ, Christmas party, charity runs)
  • Bits & Bobs days (Half day every quarter to get your Bits & Bobs done)
  • Learning and Development Opportunities

Funding (last 2 of 7 rounds)

Jan 2020

$12.4m

LATE VC

Aug 2017

$47m

SERIES C

Total funding: $95.7m

Our take

Cubic³ develops IoT-based global connected software that allows vehicles to automatically connect to local mobile networks. Since the company’s acquisition in 2008, Cubic³ has built up a strong customer base, including Audi, Bentley, Lamborghini, Microsoft, Porsche, and Volkswagen.

Cubic³'s IoT solutions have proven to be a hit in the automotive, agricultural, and transportation industries. This is in part because they allow vehicle and device manufacturers to avoid making agreements with multiple mobile service operators. This, in turn, solves tech complexities with integration and worries about compliance from country to country.

The connected car market, forecast to surpass $50B, highlights Cubic³'s strong position. SoftBank's €473M acquisition of a controlling stake in 2023 values Cubic³ at over €900M. This strategic move positions the company well for further expansion, with plans to bolster staff numbers in Ireland, mainland Europe, and the US.

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Kirsty

Company Specialist at Welcome to the Jungle