Deal Desk Sales Support Specialist, DTiQ

$50-65k

Tableau

Excel

Power BI

Senior level

Remote from US

Security monitoring & optimization solutions

Be an early applicant

Security monitoring & optimization solutions

201-500 employees

B2BSecuritySaaSData Analysis

Be an early applicant

$50-65k

Tableau

Excel

Power BI

Senior level

Remote from US

201-500 employees

B2BSecuritySaaSData Analysis

Company mission

To empower Quick Service Restaurants (QSRs), Convenience Stores, and Retail Businesses with industry-leading drive-thru technology and intelligent video-based surveillance to optimize operations and protect valuable assets.

Job

Company

Role

Who you are

Bachelor’s degree in business, finance computer science or engineering, and 5‐7 years of experience in a relevant sales operations, administration, or support function
Proficiency in Microsoft office with advanced level Excel skills and CRM software
Strong time management skills with the ability to effectively prioritize and meet deadlines
Advanced conceptual, analytical, and problem‐solving abilities
Solid experience with data manipulation using analytical tools (such as Power BI and Tableau)
Experience leveraging collaboration technology ﴾e.g. SharePoint﴿ to deliver content, communication, and reporting
Ability to deal with ambiguity and changing business environment

What the job involves

We are looking for an experienced Sales Operations Deal Desk Specialist to join our Sales Operations Team
Your objective is to create a smooth and frictionless sales process for our Sales and Marketing team through proper process enforcement and enhancement, technology efficiency, and data hygiene
Reporting to our Deal Desk Director, you will be part of a cohesive team focused on growing sales globally
Your focus will be on day-to-day sales and marketing tasks as well as ad hoc project work supporting Sales and other Commercial teams while functionally coordinating with the Finance, IT, and Operations teams
As a candidate, you care about helping people succeed
Your drive centers around helping the team/organization and the relationships you can create with them
You are passionate about delivering high quality customer service to your customers, both the external customers and the internal sales and marketing organization
You are a roll up your sleeves and get it done individual
You enjoy cross-functional problem solving and are good at presenting your findings in a clear and structured way
You thrive in a fast-paced environment - you know that a deadline is a deadline, and you are focused on quality
You are outgoing, service-minded, and excel in a dynamic, global environment
Partner with the sales teams and provide overall account management support and engagement
Analyze, improve, and report on marketing and sales processes
Responsible for supporting the Sales team with general sales operations activities
Drive the training, execution and operational excellence to support the core sales processes
Provide administrative support of sales in coordination with operations, services, procurement and finance
Assist with process improvement messaging and management
Support sales communications and planning, including assisting with content and distribution
Coordinate with Sales Enablement and HR to ensure new hire training
Distribute sales and reporting metrics
Provide support for sales with contract management, quote building, and overall case management
Assist Account Managers/Executives/Sales Support with system process questions and issues
Other duties assigned as needed

Our take

Tech innovations have allowed large companies to streamline their security and loss prevention solutions. This is especially important for customer-facing businesses with a rapid turnover, not least drive-thru and quick-service restaurants. DTiQ provides security monitoring and optimization solutions for the likes of Subway, Dunkin Donuts and Burger King.

DTiQ’s suite of “Smart” branded products includes audit, analysis and assurance products covering incident reporting, internal fraud, theft and loss prevention solutions. Leveraging algorithms and data analysis tools, DTiQ’s services are used by more than 45,000 international customers. Its AI and machine learning identify, flag and prevent suspicious transactions.

Applying AI compliance and security to rapid turnover B2Cs is a smart niche, and DTiQ’s global expansion speaks to the need for such a service. A hefty growth investment awarded in 2024 will be channelled into a business model encouraging higher SaaS growth, including expansion into new territories and a reinvigorated leadership team.