Customer Success Manager, Recruitee
DACH
€53-60k
More information about location
Recruitment management platform
Be an early applicant
Recruitment management platform
1-20 employees
Be an early applicant
€53-60k
More information about location
1-20 employees
Company mission
To empower teams with the best tech tools to hire better together.
Role
Who you are
- Strong written and verbal communication skills in German (minimum C1 level or higher) and English (minimum B2 level or higher)
- Proven experience in Customer Success, Account Management, or Digital Marketing within a SaaS environment
- Ability to translate complex customer needs into automated, scalable playbooks and campaigns
- Exceptional 1:1 presentation and relationship-building skills, with the ability to build trust quickly with mid-market stakeholders
- Proficiency in using data and CS tools to measure campaign effectiveness and portfolio health
- A proactive, "experiment-and-learn" approach to building a new role in a fast-growing team
What the job involves
- As a Mid-Market Customer Success Manager for the DACH market, you will manage, grow, and retain a portfolio of dynamic clients to drive product adoption, satisfaction, and Net Revenue Retention (NRR)
- This role demands a deep understanding of customer needs and scalable success strategies to foster a strong client community
- You will proactively uncover upsell opportunities alongside Account Managers to drive revenue, while optimizing self-service resources, user groups, and events for best-practice sharing
- Collaborating closely with operations, you will refine CS processes and tools for maximum efficiency
- Finally, you will analyze customer data to provide actionable insights, share critical feedback with product teams, and host educational workshops to continuously improve the overall customer experience
- Hybrid Engagement Strategy: Manage and retain a dedicated portfolio using both 1:1 consultative deep dives and scalable 1-to-many initiatives
- Digital Customer Journey Design: Design, execute, and continuously improve the digital journey for mid-market customers, ensuring value-driven touchpoints from onboarding through renewal
- Scaled Program Execution: Build and run digital programs using email, in-app messaging, video, and webinars to drive product adoption at scale
- Data-Driven Proactivity: Analyze usage patterns and behavioral signals to prioritize outreach, identifying "silent" customers or those at risk before churn occurs
- Commercial Growth: Partner with Account Managers to identify, qualify, and document expansion (upsell/cross-sell) opportunities discovered during your digital campaigns or 1:1 sessions
- Community & Feedback: Foster a sense of community by hosting user groups and events, while relaying critical customer feedback to Product and Development teams to shape the roadmap
- Your First Year Journey:
- First 3 Months You will focus on learning Tellent’s products, customer base, and scalable CS strategies. Through onboarding sessions, training on engagement techniques, and hands-on participation in customer interactions, you will build a strong foundation. By the end of this period, you will be comfortable using CS tools and contributing to small-scale initiatives like webinars and customer workshops
- After 6 Months You will independently manage your portfolio, executing scalable initiatives to drive product adoption and customer satisfaction. You will actively lead webinars, community engagement events, and improve self-service resources. You will also collaborate with AMs on renewals and upsell opportunities while refining customer engagement processes
- After 12 Months You will have a measurable impact on customer satisfaction, churn prevention, and NRR. You will be fully embedded in scalable customer success initiatives, fostering strong customer communities, and optimizing processes. With a proven track record in driving value, you will be well-positioned for growth and professional development
- KPIs & Success Metrics:
- Gross & Net Revenue Retention (GRR/NRR): Direct impact on retention and expansion within your portfolio
- Adoption: Improving product engagement metrics through scaled initiatives
- Campaign Impact: Effectiveness and conversion rates of digital programs and webinars
- Qualified Pipeline: Number of expansion opportunities sourced and handed over to the AM team
Our take
On a mission to make hiring easy, fun, and accessible, Recruitee, now part of Tellent, offers a cloud-based recruitment management system to assist internal HR teams of all sizes. The hiring tool centralises four products onto one platform: employer branding, job promoting, talent sourcing, and applicant tracking.
Recruitee recently combined with Sympa, which offers customisable core HR solutions in the Nordics, hoping that, together, they can provide their individual customers with premium digital HR solution offerings. Through constant evolution, Recruitee’s founders are working towards a goal to create a business valued at over €1 billion in the coming years to achieve Unicorn status.
The tech startup has cut its ties with venture capitalists and is instead self-funded, which it deems to offer more space to focus on product, building a sustainable team, and enabling the agency to make decisions about the company’s direction, paving a unique path for itself.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Sep 2015
$0.2m
SEED
Total funding: $0.2m
Company benefits
- Hybrid work: You decide if and when you want to come to one of our offices.
- Flexible hours: Our employees can choose which working hours are the best for them
- Training budget: Up to €1500 per year for your personal development. You will keep your skills sharp
- Well-being support: Direct, free, and easy access to professional mental health support (provided by OpenUp)
- Equipment: We offer everyone a MacBook, a screen and Apple accessories
- Fitness subscription: We offer everyone a sports card that is acceptable in many fitness facilities.
- Work from anywhere: Take your laptop and work from anywhere (for up to 4 weeks/year)
Company HQ
Negen Straatjes, Amsterdam, Netherlands
Leadership
Perry Oostdam
(Co-Founder)Previously co-founded GeoRun and Quality Technology.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 8 more jobs at Recruitee