Brand Creative Manager, ServiceNow
$100.5-175.9k
Plus variable/incentive compensation and ESPP
Cloud-based digital workflows for enterprises
Posted today
Cloud-based digital workflows for enterprises
1001+ employees
Posted today
$100.5-175.9k
Plus variable/incentive compensation and ESPP
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- This role requires exceptional project management skills, the ability to juggle multiple stakeholders, and experience working on complex, integrated campaigns
- Content Production Expertise: Deep understanding of integrated campaign content production needs across all marketing channels
- Should have deep experience in video and digital production processes and lead times, including the latest AI technologies, industry-standard tools, content formats by channel, accessibility requirements and best practices
- Budget management: Expertise in scoping and cost benchmarking, understanding standard market rates of production services to ensure the team is getting maximum value for its budget
- Project management: Strong organizational skills and ability to juggle multiple projects in various stages of production
- Collaboration: Builds positive relationships with internal teams and external vendors to foster a streamlined production process
- Problem-Solving: Anticipates, identifies and resolves challenges in the production lifecycle, offering proactive solutions
- Communication: Ensures clarity and alignment across all stakeholders through timely updates and transparent discussions
What the job involves
- As a Brand Creative Manager, you will work closely with creative leadership to manage the execution of comprehensive content plans and deliverables for high-impact, persona-based campaigns
- You’ll act as the operational linchpin, ensuring the successful delivery of creative assets across all marketing channels, while driving efficiency and innovation through the use of AI tools
- Lead the end-to-end content production process for various content formats such as digital/interactive, display, video and audio content that supports our persona programs
- Partners closely with Creative Director and PMO to determine proper resourcing within given budgets, and obtain and scrutinize detailed estimates from production partners to ensure it is answering the creative need
- Lead the strategic and creative feedback process on all content, including video which will include rough, fine and final cuts of produced assets, identifying key inputters and final approvers upfront
- Develop, communicate and implement internal production plans, timelines, and asset trackers for cross-team integrated marketing work streams – including managing the process in required automated tools and tech
- Maintain and provide regular status updates to key stakeholders and project management leads on production progress, proactively communicating any shifts or changes in delivery dates as well as the impact of delays in timely feedback
- Oversee the budget & scope actualization for content development and external vendors to ensure accurate requirements, pricing and delivery
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
- Experience: Minimum of 8 years in content production with a focus on digital and video; familiarity with agency or in-house creative teams is a plus
- Tools: Proficiency in project and production management tools and collaboration software (e.g. , Adobe Creative Suite, Frame.io, Microsoft Teams, SharePoint)
- Industry Knowledge: Experience in B2B or technology sectors preferred
- Education: Bachelor’s degree in Marketing, Communications, Advertising, Film Production, or related field
- Flexibility: Comfort working in a fast-paced, hypergrowth environment
- Attention to detail and a commitment to delivering work of the highest quality
- Passion for innovation, efficiency, and elevating creative processes
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company values
- Win as a team
- Innovate and execute
- Stay hungry and humble
- Deliver customer success
Company HQ
Santa Clara, CA
Articles
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Salary benchmarks
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Diversity, Equity & Inclusion at ServiceNow
- Enabling and empowering our people: We use rich learning programmes to equip employees with inclusive mindsets and skills, and we build equitable processes across our entire talent ecosystem
- Engaging our communities and allies: We make space to listen, share openly and engage in respectful dialogue. We extend into our communities through civic engagement, digital literacy and non‑profit support
- Building diverse talent and hiring inclusively: We grow stronger together by developing and advancing individual talent and by improving representation at all levels.
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