Customer Success Project Manager, Enable
SaaS Implementations
+ Equity program and bonus structure
Software for rebate management
Be an early applicant
Software for rebate management
501-1000 employees
Be an early applicant
+ Equity program and bonus structure
501-1000 employees
Company mission
To evolve the way B2B trading partners work together into true collaboration.
Role
Who you are
- Effective communicator and presenter with excellent written and verbal communication skills
- Proven ability to solve problems creatively
- Self-motivated and capable of working independently while knowing when to collaborate with colleagues
- Strong organizational and multitasking abilities to manage multiple projects concurrently
- Familiarity with project management software such as Microsoft Project, Asana, ClickUp, or similar tools
- Knowledge of various project management methodologies: waterfall, Agile, Scrum, etc
- 5+ years of experience leading successful enterprise-grade SaaS or enterprise implementation projects for customers in the Fortune 500 or similar
- Demonstrated experience managing multiple projects simultaneously
- Certifications such as PMP, CAPM, PRINCE2, or ITIL
What the job involves
- As a Customer Success Project Manager, you will oversee the successful implementation of the Enable SaaS platforms for our customers
- Reporting to the Director, CS Project Manager Office, you will own and manage the entire project lifecycle, from pre-sales engagement through delivery, review, and closure
- This includes managing project scope, schedule, resources, and risks for enterprise client implementations
- You will collaborate with Customer Success Managers and lead a team of Implementation Analysts to ensure tasks are completed according to project plans
- Additionally, you will work cross-functionally with internal teams such as Product, Engineering, Revenue, and Marketing to drive customer value
- Your role will involve using standardized delivery models, documenting best practices, and serving as a trusted partner for our customers
- You'll determine and define project scope and objectives
- Predict resources required to achieve project goals
- Develop and manage detailed project schedules
- Provide consistent updates to internal and external stakeholders on strategy, adjustments, and progress
- Utilize industry best practices for project execution
- Monitor progress and adjust project plans as needed
- Perform project management processes as per prescribed methodologies (e.g., waterfall, Agile, Scrum)
- Serve as the primary customer contact for project-related matters
- Proactively report project status to management and stakeholders
- Direct and manage a team of Implementation Analysts assigned to projects
- Occasional travel may be required for customer engagements and project-related activities
- Once hired this person will have the title "Customer Success Project Manager"
Our take
Rebates – payments from seller to buyer after the buyer has purchased specified goods – are an essential part of operations in a range of industries, acting as both an incentive to drive sales as well as a way to foster loyalty between trading partners. However, the archaic systems and timely practices surrounding the management of these rebates has the potential to negate the intended benefits. Enable delivers a rebate management platform that drives trusted relationships between B2B trading partners, by simplifying processes and minimising disputes.
Enable was founded in 2016 in response to the supply chain problems caused by the lack of trust, lost agreements, and siloed data surrounding rebates. Its platform automates processes to increase efficiency, allows rebate claims to be made in a timelier manner, manages pricing calculations and, importantly, reduces disputes by keeping accurate audit trails. The company stands out by a focus not only on simplifying rebate processes, but going further to convert rebates into an “engine for growth”.
Enable has raised considerable funding and support, and served many customers, demonstrating the utility of its product. Investment is cited to go towards increasing headcount and accelerating its growth into new global markets.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
61% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Nov 2023
$120m
SERIES D
Oct 2022
$94m
SERIES C
Total funding: $273.8m
Company benefits
- Hybrid working environment
- Work-life balance
- Free food and drink
- Generous vacation time
- Colleague bonus plan
- Cycle to work scheme
- Parental leave
- Wellness program
- Regular social events
- Equity plan
- Bring your pets to work
- Electric vehicle scheme
Company HQ
The East Cut, San Francisco, CA
Leadership
Andrew Butt
(CEO)Co-Founder and former Managing Director of the eCommerce division of DCS Group. Co-Founder and former Director of Enable Infomatrix.
David Hunt
(COO)Member of CEO Group at Vistage Worldwide. Former Operations Director of the eCommerce division of DCS Group.
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