Customer Success Operations Manager, Wiz
$152-209k
This role is eligible to participate in Wiz’s equity plan and may also include incentive compensation
More information about location
Cloud security software for modern cloud protection
Open for applications
Cloud security software for modern cloud protection
1001+ employees
Open for applications
$152-209k
This role is eligible to participate in Wiz’s equity plan and may also include incentive compensation
More information about location
1001+ employees
Company mission
To help organizations create secure cloud environments that accelerate their businesses.
Role
Who you are
- 7+ years' experience supporting CS operations activities, preferably in high-growth SaaS environments
- Strong knowledge of - Salesforce, CS Systems a must - CS Platform, BigQuery, Zendesk, Looker
- Experience with customer health, adoption, Success KPIs, scaled programs
- Experience implementing programs and processes that scale; a willingness to “roll up your sleeves” to get work done as the organization grows
- Proven track record of building trust, communicating effectively and managing expectations with a wide variety of stakeholders at all levels and from a variety of functions
- Proven ability to lead strategic initiatives while executing hands-on in a fast-paced, evolving environment
- Deep understanding of global success models and workforce planning
- Experience building and operationalizing premium or tiered support offerings
- Strong analytical skills with the ability to build and interpret reports, dashboards, and KPIs to inform leadership decisionmaking
- Customer-first mindset with a passion for enhancing customer experiences through process and tooling
- Excellent cross-functional collaboration skills with experience working across GTM, Product, Engineering, and customer-facing teams
- Strong leadership, communication, and mentoring abilities
- Experience with cloud security or cybersecurity is a plus
What the job involves
- The Customer Success Operations team aims to accelerate Wiz’s growth by driving strategy, planning and execution for Wiz’s Success teams. As we continue to grow at an incredible speed, we work to ensure each team member is set up for success at every phase
- We take both a bird’s eye view and dive into the weeds to solve problems as a team to drive employee success and revenue
- As a Customer Success Operations Manager at Wiz, you’ll work collaboratively to execute key initiatives in support of our Global Customer Success Organization. You’ll play a critical role in maturing and scaling our Success organization, designing scalable frameworks, and operationalizing premium service offerings that deliver best-in-class experiences for our customers
- This is a high-impact role that directly contributes to customer satisfaction, operational efficiency, and long-term growth
- A successful candidate for this role works in strategic partnership with our Success teams – Technical Account Management and Customer Engagement - to identify priorities, execute impactful programs and processes, and drive accountability by measuring results
- Receive feedback from Success teams to help define strategic projects and process improvements to ensure an optimal model for our team and Wiz customers
- Work cross-functionally to support operational programs aligned to overall organizational strategy
- Manage scalable “run the business” activities of the Success organization specifically Reporting, and other tools aligned to customer health, retention, and expansion
- Be responsible for data integrity across post sales systems (Salesforce, CS Platform, Looker, etc.) of all data relating to Success programs and processes
Our take
Wiz is a cloud security startup that rapidly made its mark in the cybersecurity world. Launched by a team of former microsoft executive, the company made headlines in summer 2022, when it achieved an impressive $180M in annual recurring revenue just two years after its first product went to market, earning itself some major clients, including Salesforce, Slack, BMW, and Asos along the way.
Most recently, Wiz has become the centrepiece of a massive acquisition deal: Google (via its parent Alphabet Inc.) announced a $32B agreement to acquire the company. The deal, which initially faced antitrust review by the US Department of Justice, has now cleared this regulatory hurdle and is expected to close in early 2026.
This acquisition underscoreWiz's exceptional rise in the cloud security space. And the company's rapid growth, client base, and industry-leading technology have made it one of the most influential cycbersecurity startups in recent years. As it transitions into the Google ecosystem, Wiz is ready to scale and shape the future of cloud security on a global scale.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
May 2024
$1bn
SERIES E
Feb 2023
$300m
SERIES D
Total funding: $1.9bn
Company benefits
- Health benefits: We've got your health covered, plain and simple.
- Home Office Setup: Your comfort zone gets a work makeover, on us.
- Flexible PTO Policy: Time off that works with your life, not against it.
- Fully stocked kitchen with snacks and drinks: Craving a snack? Our kitchen's wehr it's at.
- Fully stocked kitchen with snacks and drinks: Craving a snack? Our kitchen's where it's at.
- Lunch provided: Lunch? Consider it sorted.
- Free Wiz Swag always available: Wear your Wiz pride, anytime.
Company HQ
Chelsea, New York, NY
Leadership
Assaf Rappaport
(Co-Founder & CEO)Previously co-founded and was CEO of security SaaS Adallom (acquired by Microsoft in 2015). Subsequently spent four years at Microsoft as a General Manager, first of Cloud Security, then R&D Israel.
Ami Luttwak
(Co-Founder & CTO)Previously the co-founding CTO of Adallom, next joining Microsoft as CTO of the Cloud Security Group, before becoming CTO of R&D Israel.
Yinon Costica
(Co-Founder & VP of Product)Previously spent 4 years at Microsoft, joining as a Principal Program Manager of Cloud Security before moving into the role of Partner Director of Product Management and Cloud Security.
Roy Reznik
(Co-Founder & VP of R&D)Alongside Wiz, Roy is also the co-founder and Master Distiller at Kataro Distillery. Before this, they worked as Principal R&D Group Manager for Microsoft, joining the company from Adallom whom they co-founded.
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