Senior Software Engineer, Dialpad
Tel Cloud
CA$168-194.3k
Salary Range applies to British Columbia, Canada
AI-powered cloud communications platform
Be an early applicant
AI-powered cloud communications platform
1001+ employees
Be an early applicant
CA$168-194.3k
Salary Range applies to British Columbia, Canada
1001+ employees
Company mission
To completely transform the way the world works together.
Role
Who you are
- Bachelor's degree in Computer Science or equivalent practical experience
- 5+ years of SaaS professional experience maintaining large-scale production backend systems
- Demonstrated proficiency in coding with AI agents to accelerate development and improve code quality
- Deep expertise in Python/Java/C and at least one cloud-native architecture (e.g., GCP)
- Familiarity with async and MapReduce design patterns, as well as NoSQL databases, distributed caches, and large-scale data lakes
- Experience in profiling and optimizing backend code for low-latency requirements (p50/p90 metrics)
- A strong sense of urgency, personal agency, and customer empathy
- Passion for data-driven decisions, building resilient systems, and solving classes of problems
- Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply
What the job involves
- As a Sr. Software Engineer in Tel Cloud, you will own the components that power our global communications systems. You will work on features like call routing, SMS/MMS messaging, spam detection, fraud detection, fleet deployments, porting, and number management, ensuring our platform remains scalable, reliable, and trustworthy
- This position reports to an Engineering Manager in the Telephony Platform team
- We don’t mind if you come from a different engineering background or haven’t worked in communications before. Just be excited to learn, contribute to the team, and build a fast, reliable, elegant product that delights our customers
- Design data models for heavy concurrency and real-time performance, ensuring sub-second latency for global call routing
- Test and tune service scaling to ensure we always have capacity available to service our customers’ real-time communications
- Build monitors and alerts to maintain high reliability and observability
- Participate in releases and on-call rotations, driving operational excellence for the team's platform components
- Design, write, and deploy features used by Dialpad engineering teams to communicate with carriers and third-party communication services
- Strategize and drive the roadmap for cross-team platform initiatives
- Serve as a champion, coach, and mentor to more junior engineers, promoting a culture of ownership and craftsmanship
Our take
Dialpad offers an AI-driven cloud communications platform for business teams. It was founded to streamline communications across entire businesses with a fast set-up and hassle-free deployment.
As well as hosting in-house video, meet and text communications with automated note taking and transcription, the platform also features AI-powered customer service, sales and voice intelligence insights. Dialpad has impressed customers such as Asana, Stripe, TED and Uber with its smooth integration capabilities with co-working platforms like Slack, Google Workspace, Salesforce CRM and Microsoft Teams.
The Unicorn company's funding has been heavily invested in the continued R&D of AI technologies, delivering numerous industry-first features. Dialpad has also expanded globally, opening offices in Europe and Asia and extending its global footprint via additional investments internationally.
Freddie
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Dec 2022
$50m
LATE VC
Dec 2021
$170m
LATE VC
Total funding: $450m
Company benefits
- Company stock options
- Continued education stipend
- Cell phone, home internet, and gym membership stipend
- Work from home opportunities
Company HQ
San Ramon, CA
Leadership
Craig Walker
(Founder & CEO)Having studied Law at UCB, Craig worked as an Attorney for Brobeck Phleger & Harrison, before moving to General Counsel at TeleSoft Partners. He spent almost 4 years at Google Ventures before founding Dialpad in January 2011.
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